Hossam ELSAYED ISMAEL
CAIRO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Pharmacy Manager
Hossam Pharmacies Group
Cairo
05.2014 - Current
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Supervised and coached team of pharmacy technicians and trainees.
Retail Sales Manager
Saudi Tadawi Healthcare Company-Chain Of Pharmacies
Buraydah
06.2012 - 04.2014
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Drove sales by developing numbers of new contract sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Retail Sales Supervisor
Saudi Tadawi Healthcare Company-Chain Of Pharmacies
Buraydah
02.2007 - 05.2012
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Increased sales by offering advice on purchases and promoting additional products.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Community Pharmacist
Saudi Tadawi Healthcare Company-Chain Of Pharmacies
Riyadh
09.2003 - 01.2007
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Managed drug and supply inventories.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Advised patients on medication side effects and contraindications and explained proper administration.
Hospital Pharmacist
Fayed Military Hospital
Ismailia
10.2001 - 10.2002
- Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
- Dispensed medicinal products and supplies used in hospital.
- Handled stock and order supplies of medicines and drugs.
- Responded to queries regarding dosages, indications and drug availability.
- Counseled patients regarding proper intake of medications.
Education
Bachelor of Pharmaceutical Science -
Zagazig University
Zagazig City - Egypt05.2001
Skills
- Customer Satisfaction
- Teamwork and Collaboration
- Sales Expertise
- Critical Thinking
- Corrective Actions
- problems solving
- Flexibility
- Communication
- Organization
- Attention to Details
- Administrative
- Microsoft office Software Proficiency
Languages
Arabic
Native language
English
Upper intermediate
B2
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Community Pharmacy Manager
Hossam Pharmacies Group
05.2014 - Current
Retail Sales Manager
Saudi Tadawi Healthcare Company-Chain Of Pharmacies
06.2012 - 04.2014
Retail Sales Supervisor
Saudi Tadawi Healthcare Company-Chain Of Pharmacies
02.2007 - 05.2012
Community Pharmacist
Saudi Tadawi Healthcare Company-Chain Of Pharmacies
09.2003 - 01.2007
Hospital Pharmacist
Fayed Military Hospital
10.2001 - 10.2002
Bachelor of Pharmaceutical Science -
Zagazig University
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