Hossam Mahmoud
Data Analyst
Giza
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Nilescan and Labs
03.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Raya Contact Center, RCC
05.2018 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Chemistry
Faculty of Science Cairo University
Giza 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Data analysis
Data visualization and presentations
Excel functions
Analytical thinking
Statistical analysis
Service level agreements
Queue management
Workforce management
Timeline
Customer Service Representative
Nilescan and Labs
03.2023 - 12.2023
Customer Service Representative
Raya Contact Center, RCC
05.2018 - 10.2021
Bachelor of Science - Chemistry
Faculty of Science Cairo University
04.2001 -
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