Customer service
Problem-solving
Active listening
Product knowledge
Data analysis
Data visualization and presentations
Hossam Mahmoud
Data Analyst
Giza
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Nilescan and Labs
03.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Raya Contact Center, RCC
05.2018 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Chemistry
Faculty of Science Cairo University
Giza 04.2001 -
Skills
Timeline
Customer Service Representative
Nilescan and Labs
03.2023 - 12.2023
Customer Service Representative
Raya Contact Center, RCC
05.2018 - 10.2021
Bachelor of Science - Chemistry
Faculty of Science Cairo University
04.2001 -
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