Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hossam Mahmoud

Data Analyst
Giza

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Nilescan and Labs
03.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Raya Contact Center, RCC
05.2018 - 10.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Chemistry

Faculty of Science Cairo University
Giza
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Data analysis

Data visualization and presentations

Timeline

Customer Service Representative

Nilescan and Labs
03.2023 - 12.2023

Customer Service Representative

Raya Contact Center, RCC
05.2018 - 10.2021

Bachelor of Science - Chemistry

Faculty of Science Cairo University
04.2001 -
Hossam MahmoudData Analyst