Hossam Mohammed

• Results-oriented Manager with proven track record of delivering complex data center projects on time and within budget. Currently spearheading design, implementation, and management of critical disaster recovery (DR) and core banking systems. Extensive expertise in Cisco networking technologies (switching, routing, security) and deep understanding of Juniper devices ensures seamless integration and optimal performance.
• Proficient in managing low current systems, including access control, CCTV, and fire control, ensuring robust security and compliance within data center environment. Proven ability to collaborate with cross-functional teams to align project goals with business objectives. Experienced in working with ISPs to manage BIA circuits and ensure adherence to standards. Additionally, possess strong understanding of IT telephony systems, ensuring effective communication within data center.
• Passionate about driving innovation and leveraging technology to achieve operational excellence. Seeking challenging role in dynamic organization that values collaboration and fosters professional growth.

Senior Arab Bank IT Operator Consists of Basic Operator tasks plus the Hardware and software administrative Tasks on Production, Test and Development IBM Power 7 , 8 & 9 servers By Achieving Many Tasks such as :

• . Keep up to date with the Core Banking System architectural components, transaction processing workflow,
• • Perform Core Banking System parametrization requests raised by the parametrization committee as well as a periodic parametrization changes like calendar, financial periods …
• • Ensure Core Banking System's production and test environments data integrity and proper functioning and problem solving.
• • Assist Data center manager in creating of backup and replication policies for Core Banking System database
• • Help Quality Assurance specialist to prepare a test cases to be conducted in UAT servers for a fixes/patches sent by the Vendor before moving to production.
• • Help software developers to find/confirm a required information sources in the Core Banking System database objects

• Working as Arab Bank IT Operator Consists of Datacenter Operator and also Core banking Support to be able to take responsibility for Data Centers Sites (HO and DR) , End of day Processing , New Queries On Live Databases , All Live Services Backend Support , All Live Banking Services Availability And Data Backup.

• Back Office For All Bank Activities related to cards issued by Bank by performing some tasks such as Reviewing Retail customers transactions and investigate cases which requested to be refunded and to reconcile transactions against vendors requests.

• Responsible for Customizing cloud computing new oracle Customer Experience " CX" solution and to deliver best Module that would support customer business from all sides " customizations, user experience, efficiency, integration, and top management view", also to maintain and customize already running systems as per customer request .

• Supporting Etisalat customers with their problems and to solve it over phone " mostly related to network or configuration" also to support all customer inquiries even it was related to technical issues or non technical .

Learning and practicing daily banking transactions starting from branches daily tasks and customer support and back office related operations and also Information Technology department overview.