Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
CustomerServiceRepresentative
Hossam Omran

Hossam Omran

Marketing Director
Dubai

Summary

Skilled Marketing and Export Director with 16 years of experience. Well-versed in branding, positioning, pricing and go-to-market strategies. Talented in driving customer acquisition and leading product launches. Holds in-depth knowledge of market needs and trends.

Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.

Marketing professional successful in campaign development and programme management. Forward-thinking and analytical in tracking markets and optimising strategies for best results. Excels at partnering cross-functionally to generate outstanding results.

Energetic Marketing &Export Director with my team management and marketing and selling skills. Offers wealth of experience in product launches and strategic planning. Driven and willing to go above and beyond to deliver results.

with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.

Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Organised and dependable Marketing and Export Manager with 16 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Customer-oriented Export Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Hard-working Export Manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Reliable Marketing &Export Manager with Pharma industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
2
2
Languages

Work History

Senior Medical Rep as Supervisor, Medical

Fering Pharma
  • Rep and achieved the targets 100
  • Delivered campaigns complying with medical device regulations.
  • Presented new product lines to key medical and healthcare professionals.
  • Observed technology advancements to deliver knowledgeable medical sales advice.
  • Targeted medical sales presentations to suit individual client needs for improved conversion rates.
  • Exceeded sales targets through consistent customer engagement.
  • Tracked industry trends to identify emerging patient needs and opportunities.
  • Targeted customer base with data-driven, multi-channel marketing strategies.
  • Reviewed competitor performance and adapted sales strategy accordingly.
  • Created budget forecasting to meet company growth goals.
  • Improved sales data by adapting resource distribution strategies to increase effectiveness.
  • Followed up on outstanding payments to establish stable cash flow.
  • Organised marketing collateral and presentations for industry events and trade shows.
  • Outlined evidence base for new products and treatments.
  • Built CRM records to effectively track territory performance.
  • Handled customer queries and complaints using analytical and diplomatic approach.
  • Advised design teams of unique client requests requiring product adaptations.
  • Negotiated profitable sales contracts to achieve revenue targets.
  • Adapted client orders to meet evolving business needs and maintain loyalty.
  • Monitored competitor activity to remain ahead of market trends and prices.
  • Conducted surveys to drive customer insights and market knowledge.
  • Expanded client base through networking and industry research.
  • Prepared tender documents to secure new business leads.
  • Set up sampling events to engage new clients.
  • Initiated new business through tactical prospecting.
  • Devised promotional campaigns to increase customer spending.
  • Actioned client feedback to improve goods and services provided.
  • Recorded sales for goods and service performance monitoring.
  • Built rapport with new and existing customers, boosting client retention rate by [Number]%.
  • Ascertained exact client requirements to recommend bespoke product packages.
  • Pitched strategic proposals outlining key benefits to suit client demands.
  • Arranged regular meetings with clients to engage with new products and services.
  • Presented device features and qualities to showcase business benefits.
  • Provided considerate sales aftercare for maintained client satisfaction.
  • Communicated complete legal guidance for purchased devices.

Marketing & Export Director

Royal International Pharma group
Dubai
06.2022 - Current


  • Achieved all targets and goal and management of team work
  • Coordinated staffing for marketing events, ensuring optimal coverage and brand visibility.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.
  • Evaluated marketing campaigns using key metrics and performance indicators, enhancing future propositions.
  • Communicated marketing team accomplishments and progress reports, verifying alignment with key business objectives.
  • Managed marketing budgets with data and results-driven decision making.
  • Maximised brand awareness through targeted marketing strategies.
  • Completed quarterly forecasting and monthly financial reviews.
  • Drove improvement across all platforms by refining strategies to reflect latest trends and industry changes.
  • Conducted market research to identify key customer segments and target audiences.
  • Coordinated promotional activities and trade shows to increase brand visibility.
  • Monitored market trends to remain ahead of competitors, consistently meeting client demands.
  • Developed and implemented campaigns for email, online advertising, search engines and direct post.
  • Analysed usage patterns to understand how customers interacted with products and services.
  • Created engaging marketing materials, driving campaign and brand awareness.
  • Produced engaging written content to optimise websites and social media platforms.

General Marketing and Export Director

Royal International Group
CAIRO
01.2019 - 05.2022
  • Achieved all targets and goal and management of teams of 100
  • Employees
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Served customers to drive sales and deliver top-quality experiences.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Consistently arrived at work on time and ready to start immediately.
  • Developed plans and strategies to promote continuous improvement.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Replenished stock and processed deliveries to maximise product availability.
  • Processed invoices and payment runs with complete accuracy.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Conducted testing to diagnose system faults.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered tailored assistance to customers with disabilities.
  • Reviewed customer history to recommend appropriate products and services.
  • Analysed data and information to identify issues and create tailored solutions.
  • Operated machinery to achieve targets while following regulations.
  • Leveraged strategic networking to create new business opportunities.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Received and processed stock using inventory management system.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Marketing and Export Manager

Pharma International Group
Giza
01.2012 - 01.2019
  • Achieved all targets and goal and management of 45 Employees
  • Arranged insurances for high-value items or as requested by customers, also assisting clients in the event of claims.
  • Secured excellent customer relationships by keeping clients up-to-date on order status, shipping details and calmly managing complaints.
  • Improved client satisfaction by regularly reporting the progress of goods, delays or changes in delivery.
  • Decreased costs by [Number]% by skilfully negotiating best contracts, transportation and handling charges.
  • Maintained excellent customer relationships by organising payments or transactions on behalf of clients, such as freight charges.
  • Fielded logistics requests worldwide and learned new country requirements in various languages to avoid errors.
  • Compared carrier terms and fees to determine most cost-effective service.
  • Arranged and verified insurance for products, setting up correct values and types.
  • Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
  • Identified illegal substances, collected evidence and impounded shipments.
  • Classified goods by type of item and fee or tariff groups using correct system.
  • Tracked shipping trends to identify consistent problems with customs, carriers or specific types of cargo.
  • Followed correct customs clearance procedures for exporting and importing goods.
  • Helped clients navigate complex international shipping systems, comply with regulations and avoid shipping delays.
  • Established export strategies and standardised procedures for common shipments.
  • Used trained animals to check shipments and identify substances hidden inside other items or vehicle compartments.
  • Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.
  • Verified cargo contents against transport documentation.
  • Interviewed transport professional to gain insight into shipment histories.
  • Stayed current on rules for multiple shipping locations to expertly coordinate required paperwork.
  • Negotiated multi-stage transport services for international shipments.
  • Tracked shipments using multiple software systems and kept clients informed on progress.

BUSINESS DEVELOPMENT MANAGER

Isomed International Group
Cairo
01.2008 - 01.2012
  • Achieved all targets and goal &
  • Management of team of 25 Employees
  • Created new client pipeline to meet monthly targets.
  • Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.
  • Oversaw full sales lifecycle from prospecting clients to closing deals.
  • Closed complex, lucrative deals with new customers.
  • Launched new product lines with strong retail and marketing strategy.
  • Managed budgets and inventory to minimise costs and maximise profits.
  • Consistently exceeded revenue targets through new account penetration and development.
  • Influenced key decision-making and established trust with stakeholders.
  • Leveraged product knowledge to achieve revenue goals and retain clients.
  • Attended prominent industry trade shows, exhibitions and events across UK.
  • Drew on understanding of key markets to push development of business strategies.
  • Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.
  • Provided practical customer and market insight for improved strategic planning with shareholders.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Coached team to build client relationships and exceed sales targets.
  • Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Adopted consultative sales approach to selling professional services.

Product Manager

Pharma International Group
Taif
01.2004 - 01.2008
  • Achieved all targets and goal and management of team of 15
  • Employees
  • Documented user stories and product specifications to optimise customer journeys.
  • Drove improvements through beta trials and product testing.
  • Coordinated project planning and execution with team members and team leads.
  • Conceptualised and deployed enhanced product features and optimised implementation for use in marketing strategies.
  • Defined and analysed metrics to measure product performance.
  • Produced and implemented positioning strategies for product introduction success.
  • Executed various projects using both Waterfall and Agile methodologies.
  • Increased revenue by £[Number]+ through new product lines.
  • Championed customer experience throughout product development process.
  • Directed planning, budgeting, vendor selection and quality assurance efforts.
  • Helped incorporate product changes to drive customer engagement and firm profits.
  • Set goals, formalised policies and enforced operational standards to maximise team performance and keep project on-task.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Managed benchmarks, product demonstrations and testimonials for performance evaluation.
  • Managed product development cycle, including prototyping designs and coordinating mass production.
  • Developed product pricing and branding strategies based on market research.
  • Prioritised product backlog to achieve goals and targets.
  • Conducted continuous evaluations to improve products and user experience.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Consulted with product development teams to enhance products based on customer data.
  • Assessed vendor products and maintained positive vendor relations.
  • Accurately forecasted sales by analysing market and customer data.
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.
  • Boosted customer base penetration [Number]% by devising creative promotional approaches.

Supervisor acting as District Manager

Multipharma
Cairo
01.2002 - 01.2004
  • Achieved My targets and management of team of 6 Medical Reps
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Operated machinery to achieve targets while following regulations.
  • Processed invoices and payment runs with complete accuracy.
  • Wrote reports outlining project progress and results.
  • Increased revenue by upselling and recommending products.
  • Handled chemicals and waste in line with COSHH regulations.
  • Monitored and updated stock levels and inventory databases.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Improved efficiency and productivity by acquiring new skills.
  • Served customers to drive sales and deliver top-quality experiences.
  • Carried out day-to-day duties accurately and efficiently.
  • Created and maintained displays and signs.
  • Forecasted sales trends to plan team resourcing.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Medical Rep / senior Medical Rep

Ferring International
Cairo
05.1997 - 01.2002
  • Consistently arrived at work on time and ready to start immediately.
  • Kept appropriate stock levels to match expected demand.
  • Completed customer orders with speed and accuracy.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Processed invoices and payment runs with complete accuracy.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Reviewed customer history to recommend appropriate products and services.
  • Assisted with infection control through social distancing and PPE wearing.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered high-quality results within budget and timeframe targets.
  • Analysed data and information to identify issues and create tailored solutions.
  • Created and maintained displays and signs.
  • Forecasted sales trends to plan team resourcing.

Education

Master of Business Administration - International Marketing Management

Cairo University

MBA - International Marketing

Cairo University

Diploma - Marketing Management

Cairo University
Faculty of commerce marketing , Egypt

Diploma - Marketing

University of Cairo

Bachelor of Pharmacy -

Faculty of pharmacy
Cairo University , CAIRO

Skills

Advanced selling skillsundefined

Accomplishments

  • Upsold additional products, increasing monthly revenue 12%

Software

Keep online with your accounts and website

Interests

Reading, searching, Running

Brainstorming

Timeline

Marketing & Export Director

Royal International Pharma group
06.2022 - Current

General Marketing and Export Director

Royal International Group
01.2019 - 05.2022

Marketing and Export Manager

Pharma International Group
01.2012 - 01.2019

BUSINESS DEVELOPMENT MANAGER

Isomed International Group
01.2008 - 01.2012

Product Manager

Pharma International Group
01.2004 - 01.2008

Supervisor acting as District Manager

Multipharma
01.2002 - 01.2004

Medical Rep / senior Medical Rep

Ferring International
05.1997 - 01.2002

Senior Medical Rep as Supervisor, Medical

Fering Pharma

Master of Business Administration - International Marketing Management

Cairo University

MBA - International Marketing

Cairo University

Diploma - Marketing Management

Cairo University

Diploma - Marketing

University of Cairo

Bachelor of Pharmacy -

Faculty of pharmacy
Hossam Omran Marketing Director