Traveling & Internet surfing
Hossam Ali Mahmoud
Operations Lead Associate
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Lead Associate
IGT. Solutions
Dubai
10.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Initiated timely response to emails, voicemails, and written correspondence.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Supported office business development and customer service.
Customer Service Representative
IGT. Solutions
Dubai
02.2022 - 10.2022
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
Teleperformance
Cairo
06.2020 - 01.2022
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Tour Leader
ANEX
Hurghada
10.2018 - 06.2020
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Built personal relationships with guests to promote positive experiences.
- Worked closely with management staff to create new and lucrative tours.
- Supervised work of contracted employees to keep on task for timely completion.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
Customer Service Representative
Teleperformance
Cairo
06.2018 - 10.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
Tour Leader
Meeting Point Egypt Co.
Hurghada
11.2017 - 06.2018
Tour Leader
Cairo Express Trav3l Co.
Hurghada
02.2017 - 10.2017
- Built personal relationships with guests to promote positive experiences.
- Provided information through narratives on various sites throughout Hurghada area, relaying little-known stories to provide interest.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Very Good - German Language And Translation
10.2011 - 07.2015
Skills
Retail store support
Multitasking Abilities
Written Communication
Time Management
Active Listening
Data Entry
Computer Skills
Basic Math
Interests
Accomplishments
Completed military service
Timeline
Lead Associate - IGT. Solutions
10.2022 - Current
Customer Service Representative - IGT. Solutions
02.2022 - 10.2022
Customer Service Representative - Teleperformance
06.2020 - 01.2022
Tour Leader - ANEX
10.2018 - 06.2020
Customer Service Representative - Teleperformance
06.2018 - 10.2018
Tour Leader - Meeting Point Egypt Co.
11.2017 - 06.2018
Tour Leader - Cairo Express Trav3l Co.
02.2017 - 10.2017
Science And Culture Academy - Very Good, German Language And Translation
10.2011 - 07.2015