HossamEldin Mahmoud
Customer Service Team Leader
Alexandria,ALX
Overview
2
2
Languages
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Marketing Specialist
Big billboard
Cairo
02.2016 - 01.2017
Customer Service Representative
VOIS_Egypt
Alexandria
02.2017 - 11.2017
Subject Matter Expert
VOIS_Egypt
12.2017 - 03.2018
Floorwalker Support
VOIS_Egypt
03.2018 - 12.2018
Subject Matter Expert
VOIS_Egypt
01.2019 - 04.2019
Operation Support
VOIS_Egypt
05.2019 - 06.2019
Representing VOIS and handling the logistics and the connection between VOIS and Tulip during Ramadan
L&D Instructor
VOIS_Egypt
07.2019 - 10.2019
Customer Service Team Leader Converged Tech Dept.
VOIS_Egypt
12.2019 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor of Business Administration - Business Administration And Management
Faculty of Commerce, Business And Management Dept.
Alexandria 01.2016 - Current
Skills
Team Player
Timeline
Customer Service Team Leader Converged Tech Dept.
VOIS_Egypt
12.2019 - Current
L&D Instructor
VOIS_Egypt
07.2019 - 10.2019
Operation Support
VOIS_Egypt
05.2019 - 06.2019
Subject Matter Expert
VOIS_Egypt
01.2019 - 04.2019
Floorwalker Support
VOIS_Egypt
03.2018 - 12.2018
Subject Matter Expert
VOIS_Egypt
12.2017 - 03.2018
Customer Service Representative
VOIS_Egypt
02.2017 - 11.2017
Marketing Specialist
Big billboard
02.2016 - 01.2017
Bachelor of Business Administration - Business Administration And Management
Faculty of Commerce, Business And Management Dept.
01.2016 - Current