Summary
Overview
Work History
Education
Skills
Timeline
Certification
GeneralManager
Hossam Kamel Abdelrahman

Hossam Kamel Abdelrahman

Senior Account Manager
Cairo,New Cairo

Summary

Successful account manager with 14+ years of experience working in the IT field including 8+ years in sales and accounts management positions. With career spanning, I used to be involved in projects who serving a huge number of people and organizations in the middle east, the gulf, and Africa. Now looking for a career advancement opportunity with a company that will challenge my skills and allows to develop knowledge & potential. Motivating Senior Account Manager with 5+ years of experience working with enterprise accounts. Skilled at handling over multiple accounts while supervising team and maintaining productivity in busy situations. Distinguished history of maximizing revenue and employee efficiency.

Overview

17
17
years of professional experience
2
2
Languages
4
4
years of post-secondary education
5
5
Certificates

Work History

Senior Account Manager

SmartTech sys
Cairo, Nasr City
12.2018 - Current
  • Mission and Achievement:
  • Build and execute sales plan to achieve revenue targets
  • Develop and manage existing and new customers
  • Create and maintain relationships with customers to better understand and achieve their needs
  • Generate and execute sales plans and strategies to close new opportunities
  • Lead operational team to ensure that operation of contact center is undertaken most effectively and efficiently way
  • Work closely with large, strategic, and prospective system integrators, contractors & end-users to respond to their proposals and RFPs
  • Work closely with Team Leads to perform RCA and value add analysis and lead problem resolution effort
  • Working with customers & system integrators, to provide end-to-end solutions
  • Calculating P&L of projects
  • Develop improvement programs based on results of customer survey and other measures to meet agreed levels
  • Effectively communicate with staff, customers, and suppliers at all levels, with ability to positively influence outcomes
  • Facility Management including Project Planning and Procurement
  • Engage and build relationship with channel partners
  • Prepare Estimates, negotiate contracts, and close agreements to maximize profits
  • Schedule annual meeting with customer to get their feedback about team
  • Schedule annual meeting with technical team to make sure that satisfied with customer
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions
  • Prepared client budgets by reviewing client billing and managing monthly invoices
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements
  • Sold new products and services and developed new accounts to maximize revenue potential
  • Analyzed key competitors to respond to competitive threats
  • Closed business deals with partner businesses to increase company profits
  • Developed deep knowledge of customer businesses and relationship to company objectives

Account Manager

SmartTech sys
Cairo, Nasr City
04.2016 - 12.2018
  • Www.smarttechsys.com
  • Mission and Achievement:
  • Work closely with Team Leads to perform RCA and value add analysis and lead problem resolution effort
  • Develop improvement programs based on results of customer survey and other measures to meet agreed levels
  • Effectively communicate with staff, customers, and suppliers at all levels, with ability to positively influence outcomes
  • Facility Management including Project Planning and Procurement
  • Schedule annual meeting with customer to get their feedback about team
  • Schedule annual meeting with technical team to make sure that satisfied with customer

Senior System Administrator

CIT-Global (MobiDiv) Co
Cairo, Free Zone
07.2010 - 04.2016
  • Www.citglobal.com Www.citvericash.com
  • Mission and Achievement:
  • Solutions technical support
  • Updating and monitoring IT user accounts
  • Maintenance & management of Critical Windows-based Server Environment
  • Maintaining up-to-date Antivirus levels on all machines company-wide
  • Managing and monitoring backups in multiple locations
  • Troubleshooting technical problems and implementing solutions
  • Responsible for fast and accurate troubleshooting of reported faults
  • Producing reports for IT managers
  • Maintaining up-to-date Antivirus levels on all machines company-wide
  • Responsible for hardware and software installation, maintenance, and repair
  • Network connectivity troubleshooting
  • Investigating, diagnosing, and resolve all network problems.
  • Supported day-to-day operations, monitoring and resolving client/server and storage issues
  • Oversaw IT activities to laptops, tablets and PDAs for corporate users
  • Developed modification program to determine compatibility with various software
  • Configured and tested Windows Server operating systems with roles features
  • Created nightly jobs for database backups
  • Maintained current software licenses for computers and mobile devices
  • Tested software remotely and onsite for server sets to maintain operational readiness
  • Spearheaded inventory control measures to replenish and maintain IT equipment

Software QC

Freelance
Remote
05.2013 - 12.2013
  • Working freelancer testing engineer for E-Passport /e-ID issuing system
  • Responsibilities
  • System setup on local testing machines including all needed paraphrases drivers such as (Canon Professional Camera, Scanner, Signature Pad, Fingerprint, Smart Card…
  • Restore database backup to SQL server
  • Testing full cycle including both offline and online issuing modes
  • Fire test cases.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Optimized test cases to maximize success of manual software testing.

Technical Support

Egyptian United
Cairo, Egypt
01.2006 - 05.2010
  • Support contracts responsible for many companies (technical perspective)
  • Assisted in developing staff's technical skills
  • Installing, configuration, maintaining, and troubleshooting of Pc's, Laptops, Printers
  • LANs
  • Training and Courses:
  • MCITP Enterprise Administrator
  • Configuring and Troubleshooting Windows Server 2008 Network Infrastructure
  • Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services
  • Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 Active Directory
  • Design Network Infrastructure
  • Design Active Directory Infrastructure
  • A+ & Network +.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues
  • Responded promptly to incoming sales leads and requests for technical support
  • Assisted with updating technical support best practices for use by team

Education

BBA - Hotels Management

The Egyptian Collage
Cairo, Egypt
01.2001 - 01.2005

Skills

    Very high communication and negotiation skills

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Timeline

Senior Account Manager

SmartTech sys
12.2018 - Current

Account Manager

SmartTech sys
04.2016 - 12.2018

Software QC

Freelance
05.2013 - 12.2013

Senior System Administrator

CIT-Global (MobiDiv) Co
07.2010 - 04.2016

Technical Support

Egyptian United
01.2006 - 05.2010

BBA - Hotels Management

The Egyptian Collage
01.2001 - 01.2005

Certification

MCSE

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Hossam Kamel AbdelrahmanSenior Account Manager