Hossam Mahmoud Rashad Khalifa
Business Development & Partnerships Manager
Dubai
Summary
Business development and Partnerships professional with strong track record in driving growth, forging strategic partnerships, and identifying new market opportunities. Skilled in team collaboration, negotiation, and problem-solving. Known for adaptability, reliability, and delivering impactful results in fast-paced environments. Proficient in market analysis, project management, and communication with stakeholders.
Overview
14
14
years of professional experience
21
21
Certifications
Work History
Head of Business Development and Partnerships
STRABL
05.2025 - Current
- Presented progress reports to executive leadership, sharing insights on performance metrics and growth indicators.
- Aligned departmental objectives with company-wide goals, ensuring a cohesive approach towards growth.
- Strengthened client relationships through consistent communication and timely resolution of issues.
- Managed cross-functional teams to drive successful project completion and achieve organizational goals.
- Increased revenue by developing and implementing strategic business development plans.
- Expanded company presence in new markets by identifying opportunities and establishing partnerships.
- Implemented sales strategies, leading to increased market share and overall growth.
- Secured high-level collaborations with industry partners for mutually beneficial outcomes.
- Analyzed competitor activities to identify potential threats or opportunities within the marketplace.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Business Development Manager
PayTabs
09.2022 - 12.2024
- Build and manage partnership with key stakeholders such as payment service providers, payment gateways and financial institutions
- Manage relationships with key stakeholders to ensure the successful execution of business plan and strategies
- Develop and implement strategies and plan to expand the company’s presence in the payment market
- Negotiate and execute commercial partnerships and agreements
- Stay on top of local regulatory/ licenses requirements and how it impact our business
- Maintain personal networks, participate in professional organizations, attend conference and industry events
- Work with internal teams on operations, product and technology roadmap and integration of partnerships
- Improve operational capabilities for the different payment methods
- Collaborate with external teams, such as payment service providers and financial institutions, to ensure compliance with industry standards and regulations
- Work closely with internal teams, such as technical and product team to ensure efficient payment processing
- Collaborate with customer service in troubleshooting and resolving any issues that arise in the payment process
- Monitor and analyze market trends and competitive landscape to identify opportunities for growth and improvement
- Identify market appropriate opportunities and define product vision and growth strategies
- Maximize product profitability by identifying market trends and meeting company budgetary goals
- Work very closely with internal and external stakeholders to improve company's product lifecycle inline to customers’ need and feedback
- Perform strategic analysis of competing products and advise product improvements
- Demonstrate or explain products, methods, or services to clients and execute the implementation of Developed Product
- Identify product market share by working with BD and acquisition teams to develop product sales strategies
- Provide information for management by preparing short-term/long-term product sales forecasts, reports and analysis
- Introduce and market new products by developing time-integrated plans with acquisition/marketing team
- Align with operation team for all product requirements and process flows
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Drove sales by developing multi-million-dollar transaction volumes.
- Implemented creative marketing campaigns in collaboration with partners, resulting in increased brand awareness and customer acquisition.
- Facilitated strategy development and planned with cross-functional teams.
- Managed a diverse portfolio of partners, consistently exceeding revenue targets through strategic planning and execution.
- Provided training resources for partners to maximize product knowledge, boosting sales performance across the board.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Analyzed partner performance data to identify trends and opportunities for improvement, driving consistent growth in partnership value.
- Negotiated favorable contract terms with partners, securing advantageous agreements that supported the company''s financial goals.
- Managed senior-level personnel working in marketing and sales capacities.
- Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved.
- Acted as primary point of contact for partners, addressing any issues or concerns in a timely and professional manner.
EMEA Channel Services Project/Program Manager
Dell Technologies
01.2019 - 08.2022
- Joined the Channel Services team as the EMEA Channel Program Manager and Channel Services project Lead providing end to end support in region and driving value through continuous improvement analysis, projects and initiatives
- Develop and Manage EMEA relationship management strategies across all levels within the Channel Partner Organization and provide End-to-End EMEA Theater Lead Support
- Accelerate and Safe guard revenue through comprehensive Partner strategy, programs, and account planning
- Ensure timely and successful Partner on-boarding, enablement, and training to realize the business value of our partnership and offerings
- Partner with Sales or independently identify expansion and growth opportunities for Partners who may benefit from additional services
- Identify opportunities for growth and expansion for EMEA Partners
- Leverage analytics to identify predictive indicators of churn and take mitigating actions
- Conduct Monthly Service Reviews and Executive/Quarterly Business Reviews with the partner to proactively monitor key performance indicators and proactively works towards addressing any blockers
- Regionally aligned escalation leads for cases needed further partner engagement or investigation
- Ensure partner needs and challenges are communicated and understood by Executives and functional teams
- GTM & Portfolio deployment
- Manage/Handle Channel Services conflicts/escalations
- Proactive services partner management
- Account Plan Analysis.
Sales and Business Development Manager
Travista
08.2017 - 01.2019
- Achieving and exceeding my quarterly revenue targets by growing my base revenues, acquisition of competitions share within my accounts, acquiring new accounts
- Developing and growing long-term relationships with customers
- Identifies, qualifies and closes new opportunities
- Supporting marketing activities by attending trade shows, conferences and other marketing events
- Managing, developing and growing partnerships with Airlines, Destination Management Companies and Hotels
- Building strong relationships with different stakeholders across the accounts including C-level and identifying the decision makers within each account
- Following-up with the internal stakeholders to ensure customers satisfaction for service delivery, assurance and after sales
- Negotiating and signing exclusive and preferred supplier agreements with our customers
- Creating accounts plan and ensuring that each account is developed with the up to date pipeline and profile
- Managing sales leads and opportunities professionally through CRM tools
- Closed deals with several well known educational entities, Multinational companies and Banks with successful renewal and retention (Group and Corporate travel).
Business Development Consultant - GULF
Oracle
06.2016 - 08.2017
- Demand generation and creation for Oracle solutions across Gulf - mainly United Arab Emirates
- Generating demand from outbound prospecting as a result of sales initiatives, marketing campaigns & event follow up, downloads, web-seminars and partner campaigns
- Building Strong professional working with C-Level relationships with the client. Establishing high level of credibility as trusted advisor to key client executives
- Analyzing customer needs in terms of current business obstacles, identifying projects and scoping potential Oracle solutions
- Creating a business pipeline meeting an agreed quota. Pipeline creation consistently meet or exceed target
- Contributing individually to the team targets, achieving a high level of customer satisfaction and quality lead generation
- Achieving a high level of collaboration with in-country Marketing and Sales teams by developing and delivering against the joint strategy with the field representatives
- Positioning the added value of technological solutions on current business challenges together with the customer by understanding their pains, challenges and needs
- Analyzing customer needs in terms of current business obstacles and identifying new business opportunities through engagement with multiple levels of the client organization
- Collaborating with in-country Marketing and Sales teams by developing and delivering against the joint strategy with field representatives, inside sales representatives and partners.
- Product Expertise: Database, SaaS/PaaS/IaaS, Big Data, Middleware, BI, ERP,HCM
- Tools: Upsell wheel, Eloqua profiler, Eloqua Engage, Onote, CRM Fusion and Hoovers.
Business Process Management - Certified Lean Six Sigma
Dell Technologies
06.2012 - 06.2016
- Managing and maintaining a detailed, accurate and up to date CRM in alignment with real life configuration shipped/installed on customer site
- Managing Business processes across different departments and business units
- Responsible for overseeing all aspects of the architecture, definition, facilitation and implementation of processes and standards of the highest quality in line with business aims utilizing industry best practices
- Driving continuous quality improvement by developing an effective metrics strategy, consolidating various metrics parameters and conducting in depth analysis of trends
- Creating and executing robust corrective/preventive action plans designed to improve business performance and optimize customer satisfaction level
- Planning, facilitating and conducting comprehensive audits, performing in depth analysis of findings, and making subsequent recommendations to increase product and service quality, and tracking for closure
- Instigating new product lines for multiple objectives by creating detailed business requirement documents comprising an end to end process flow showing increases to customer satisfaction and CRM quality as well as reductions to man hours
- Improving product lines throughout the software development life cycle, conducting in depth analysis of risk and cases in Salesforce to ensure an efficient resolution, and developing clear and accurate means of communication with stakeholders
- Acting as Subject Matter Expert process owner of Cairo team for upgrade conversion process
- Delivering effective training and mentoring to new personnel
- Managing Escalation tickets.
- SAP ERP, Oracle and SalesForce
Production Planning / Quality Management SAP Consultant
Enterprise Consultancy Services (ECS) - SAP Partner
07.2011 - 06.2012
- Dina Farms - SAP full implementation. - Industry: Food and Beverages
- Project Phases: Project preparation, Business blueprint, Realization, testing, Going Live and Support
- Production Planning - Process Industry Scope: Sales and Operation Planning (SOP), Demand Management,Long- Term Planning and Material Requirement Planning (MRP)
- Quality Management Scope: Quality Planning and Quality Inspection
- Responsibilities during the Project Gathering requirements, Provide Key user training, testing, Modules Integration, data migration, going live and support
- Supporting Faragalla for food Industries
- Enhancement of production control through order based manufacturing
- Improvement of materials planning process through MRP and decreasing overall time spent in planning requirements
- Evaluates vendors on the basis of quality using quality scores goods receipt inspections
- Payments block until inspection lots are accepted
- In- process inspections during production at freely defined inspection points.
- Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
- Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Delivered successful SAP projects by collaborating with cross-functional teams and adhering to project timelines.
- Configured and customized SAP modules to align with client business processes.
- Established strong relationships with key stakeholders, fostering a collaborative working environment throughout project lifecycles.
- Contributed to new business development initiatives by showcasing expertise in SAP consulting during client presentations and sales meetings.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Successfully migrated legacy systems to newer versions of SAP platforms, ensuring seamless transition for endusers.
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Streamlined business processes for clients by conducting thorough analyses and recommending improvements.
Education
Bachelor of Science - Business Informatics
German University in Cairo (GUC)
01.2011
IGCSE - International General Certificate of Secondary Education
Futures British School
01.2007
Skills
Customer acquisition
Certification
Google Certification - The Fundamentals of Digital Marketing
Interests
Technology, Charity work, Social activities, Tourism and Traveling
EXTRA CURRICULAR ACTIVITIES
Public Relations and Fundraising at Global Conference on Business Transactions Big Buddy for organizing graduation ceremonies Bedaya –Organizing International Trips Event and Conference Management Handling and coordinating International Trips for student organizations.
INTERNSHIPS
- Two months Quality Assurance training
- Two months of training in Vodafone (Telecom) in Technology department
- One month of Enterprise Resource Planning (ERP) training in ECS (Enterprise Consultancy Services)
- E-Trade training in Roots Company
- Public Relations and Reporter at Eduology Magazine.
Timeline
Head of Business Development and Partnerships
STRABL
05.2025 - Current
Business Development Manager
PayTabs
09.2022 - 12.2024
EMEA Channel Services Project/Program Manager
Dell Technologies
01.2019 - 08.2022
Sales and Business Development Manager
Travista
08.2017 - 01.2019
Business Development Consultant - GULF
Oracle
06.2016 - 08.2017
Business Process Management - Certified Lean Six Sigma
Dell Technologies
06.2012 - 06.2016
Production Planning / Quality Management SAP Consultant
Enterprise Consultancy Services (ECS) - SAP Partner
07.2011 - 06.2012
IGCSE - International General Certificate of Secondary Education
Futures British School
Bachelor of Science - Business Informatics
German University in Cairo (GUC)
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