Houwayda Negm

- Provide full strategic assessment and planning for organizations’ main functions

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Initial Assessment (Requirements)
• General Business Analysis
• Detailed Business Analysis
• SWOT Analysis

- Company Structure & Organization chart

• Define tasks Required to Set goals
• Group tasks Into Work units (Departments)
• Distribute Authority & Responsibility
• Determine Activities Centralization extent
• Determine Functional & Authority Relationship
• Devised and implemented processes and procedures to streamline operations.
• Document entity Structure
• Monitor, evaluate Review Organ. Chart
• Develop Adjusted Organ. Chart

- Job Analysis (Jobs Description)

Identify Jobs

Develop Jobs Description (5-7 positions)

Training Program develop Salary structures

- KPI's (Key performance Indicators)

• Define Critical Areas and processes
• Process Quality Analysis
• Develop set of metrics for Work-instructions (KPI's)

- Restructuring Plan

Mission Statement, Vision &Strategic Aims

• Goals &Service Delivery Objectives
• Strategies To achieve Goals
• Key external Factors
• Annual Performance Goals
• Description & Schedule of Program evaluations
• Communication Process
• Action Plan for organization

- Reporting & Delivery with full clarification.

• Developed complete business plans and operational strategies for new and existing business.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
• Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
• Managed diverse project teams effectively, fostering collaboration across departments toward achieving shared goals.
• Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Designed custom performance metrics measurement systems that allowed businesses to track progress and make data-driven adjustments as needed.
• Devised processes to boost long-term business success and increase profit levels.
• Conducted employee training sessions on change management principles, enabling smooth organizational transitions during growth phases or restructuring initiatives.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Evaluated situations and delivered targeted solutions using various tools and resources.
• Generated reports detailing findings and recommendations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Developed effective improvement plans in alignment with goals and specifications.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.

- Build Company strategy with shareholders including Mission, Vision, Values, long term and short-term plans in addition to all action plans needed for establishing the company.

- Setting up the business including all legal and accounting requirements and dealing with government entities, banks, accountants’ office, insurance association, smart village office, designers, etc.

• Determine Spree services and products specs and quality with board members.
• Determine all company needs to start the business including place, equipment, Human resources, software, logo and business card, branding, associations’ membership, etc.
• Build administrative systems and processes of the company: Spree internal policy, all documents’ templates required for company processes internally and externally for various departments, document all processes and Rules of the company to maintain performance sustainability.
• Hiring people according to Spree hiring process and acknowledge new employees with company values and rules.
• Setting up project management methodology to follow up operations according to action plan and milestones.
• Manage people and business internally and externally and develop motivating and friendly environment within the company.
• Develop annually and monthly Budget according to plans.
• Work with external entities ex, accountant office, lawyers, banks, designers, customers, etc.
• Managed and motivated employees to be productive and engaged in work.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored team members to see their career growth within the organization.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Championed diversity and inclusion efforts within the workplace.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Developed detailed plans based on broad guidance and direction.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Defined clear targets and objectives and communicated to other team members.
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
• Accomplished multiple tasks within established timeframes.
• Communicated clearly with employees, suppliers and stakeholders.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Monitoring the marketing function to support business development.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies.
• Assisted in organizing and overseeing assignments to drive operational excellence.

- Regional Trainer for the Middle East & Africa region Management School - Orange Campus programs in addition of designing, conducting and facilitating soft skills programs as member of the PD&L department (people development and Learning).

• Implemented advanced learning technologies into regional training sessions, allowing for more efficient delivery methods and increased participant comprehension rates.
• Created and conducted training activities programs for facilitating strategies and strategic pillars to be reflected on teams daily operations.

- Training managers and non-managers using multi tools in

conducting the courses (workshops): .ppt presentations, videos, quizzes, flip charts and activities…

- Training methodology is built mainly on sharing experiences among attendees and participating in the various activities as well as debriefing the target from the activities and relating the concepts to real life.

- Training courses (conducting and facilitating):

Management School – Orange Campus programs:

• Well-being @ Work for managers (2days workshop)
• Well-being @ Work for non-managers (2days workshop)
• How to be an Orange Manager
• Developing strengths: yours and those of your team
• Becoming a manager (4 days Workshop)
• Effective Coaching Skills
• Recruitment of Choice
• Developing Strength
• Leadership for non-line managers

- Wrote training manuals according to strict company guidelines and protocols.

- Utilized variety of instructional design methodologies to create effective learning experiences.

- Training courses (designing and conducting):

• Time management (2days workshop)
• Decision Making for Success (2days workshop)
• Effective Communication (2days workshop)
• Presentation skills

- CAS/ITSM Team Champion Trainer for Six Sigma Methodology;

Training CAS/ITSM seniors and experts on implementing Six Sigma methodology using .ppt presentations, videos, quizzes and activities, Training included:

• Project Selection.
• Project Charter: Business case, Problem Statement Sigma level, Project goals, stakeholders, Time Plan & RACI Matrix.
• Process Measuring including SIPOC, Process Data Flow Chart, Big Y’s-Little Y’s Tree, Data Collection Plan, Control Chart & Process Capability...
• Process Analysis: Cause Effect analysis (Fish bone), Pareto analysis, Correlation Equation with different processes related.
• Implementation Plan.
• Control Plan.
• Tests before & After Project.

Project Manager: Six Sigma Project for Enhancing Mexico Score Survey for applications supported by the CAS/ ITSM department. (Central Application Support dep. / IT Systems Management.

- Project Manager: Six Sigma Project for Reducing MTTR (Mean Time to resolve) for IPER application supported by the SRC/ CAS/ ITSM department.

- Project Manager, Resource Management for CAS resources (Central Application Support Department) –

The objective is to reach to accurate figures around tasks and resource utilization within CAS:

• Prepare for the project by building accurate database for the tasks in coordination with teams’ leaders.
• Data collection from staff.
• Analysis and reporting how frequent and how many resources is consumed.
• Which tasks are working on for how many times?
• Identify workflow and areas where processes could be improved and/or simplified within CAS.
• Prepare presentations for analysis and plans.
• Follow up with teams’ leaders for the project progress.
• Analyze the data collected to identify areas of consuming resources.
• Brainstorming with teams’ leaders for new methods for being more efficient within the tasks consuming much resource.

- Project Manager, Process Improvement for WIPR/CAS team:

• Initial assessment – general and detailed analysis for the team.
• Team structure chart – functions, tasks and activities in addition to authorities and accountability.
• Process analysis for the current situation and the target to identify the process gaps to be developed.
• Best practices within other teams

Strategy for the team translated to plans and programs – action plan to overcome the process gaps and develop new methods to achieve the objectives.

KPIs reporting:

• Standardize KPI reports across all CAS teams. Review existing reports with leaders and refine them to satisfy the global objectives.
• Introduce daily, weekly and monthly KPIs reports for CAS teams and ensures they are well communicated to teams in standard forms.
• Analyze KPIs trends and set alarms proactively according to IT&S/ITSM agreed SLAs (Service Level Agreements)

Administrative Management:

• Frequently attend weekly CAS management meeting.
• Ensure CAS DICO is monthly updated for on-call List and regarding the supported services by CAS
• Help developing new comer staff as needed.
• Introduce Presentations for improving the knowledge within the CAS to be presented in the CAS management meeting – e.g.

Presentation about Change Management, Six Sigma methodology,

ERP Systems, Process Improvement Development, etc…

- Project Manager, Marketing and Sales function for DacEasy software by Sage:

• Collected various reports and information regarding client's business by interviewing, shadowing, and analyzing reports.
• Determine Marketing and sales objectives based on top management strategies.
• Conducted thorough competitor analysis to identify strengths and weaknesses, informing strategic decision-making going forward.
• Develop marketing plan including branding and positioning to determine the targeted market segments and penetrating strategies.
• Develop Sales plan including: * Targeted Customers. * Sales force needed. * Sales activities schedules. *Sales activities follow up schedules. * Training needed.
• Assign responsibilities and duties.
• Evaluate sales results and employee’s performance
• (KPI's).
• Take correction decisions in order to realize sales objectives.
• Report to the executive manager if operations corrections are needed.

- Project Manager, developing organization structure, Job description Project for IMC beneficiary company:

• Develop Project methodology based on TOR’s (Terms of references) introduced to the beneficiary company.
• Delivery of Detailed business Operations Assessment.
• Assessment of organization's system structure, functional
• activities,
• Including marketing, administration, sales, and financial activities.
• Perform SWOT analysis and recommended strategies needed for exporting.
• Design Organization Chart Company Structure including: Functions, Responsibilities and Authorities for each department (Marketing, purchasing, production, …)
• Restructuring plan including: Mission & Vision, strategic objectives, Core values and Action plan for the top management and departments (Marketing, sales, purchasing …).

- Human resources framework including:

• Job analysis & description for HR, KPI's, Performance Appraisal, salary scheme.
• Benchmarking with a reputable organization at the same field and Recommendations.
• Initial Implementation for new candidates to assist the company to implement restructuring plan particularly in HR function by assisting in selecting candidates for the organization in the field of marketing and exporting.

Business Development Manager for Prime-ACT:

• Strategic planning embracing management vision, strategic objectives, strategic partnership, long term plan, linkages to current operational plans.
• Developing business plan that include Business description, market & positioning description, branding development status taking into consideration: production operations, labor expenses, Sales distribution and marketing activities, management structure, support services, assumptions and risk.
• Design structured system with respect to functional activities, customer relationship management concept, marketing-oriented conception and modern management approach within a global environment.
• Design documentation system to improve the quality of work.
• Design reporting system to assist managers in decision making and monitoring performance.
• Training the administrators on the new documentation and reporting systems to be implemented.

- Developing the marketing function including the various activities needed: Branding, positioning and competition orientation

- Creation of a complete integrated managerial system including:

• Organization structure, organization charts, job analysis, job descriptions, reallocation of tasks, training of 8 management members which improved overall performance of individual staff members of various departments based on team work and result oriented concepts.
• Evaluation and design of forms and documents covering all company departments and activities including design, manufacturing quality control marketing and management.
• Introduction of ADSL to the company which saved up to 30% of the staff's interoffice communication time and improved customer services.
• The average reply time to the customers' questions and inquiries was improved from average 2 days to maximum 1 hour.
• New complex inquiries which needed contacts with various suppliers were shortened from almost one week to max 48 hours.
• Redesign of quality control formats in a checklist form which led to improved efficiency of products and services quality.

As a direct result of the new improvements the company won 3 major new contracts which increased sales revenues by 180% in 2005.

• Report to the General Manager.

Design the questionnaire to evaluate the managerial practices in 13 companies based on essential management and marketing functions and activities needed for the best practices in the industry in order to evaluate the readiness to exporting compared to the competition in the market.

• Analyze and evaluate the business performance of the companies related to the managerial and marketing activities.
• Determine the areas to be changed and the nature of change needed.
• Follow up and coordinate the activities of the companies related to the SMG.
• Report the results to the manager of the SMG.

• Directing more than 60 employees.
• Preparing short and medium business plans to be submitted to the board of directors.
• Marketing and Branding functions development.
• Production & Costing needs budgeting.
• Preparing a system able to predict & compare to actual all costs related to products and to the lowest level.
• Employees job descriptions and performance evaluation criteria and apply.
• Participated in local and international fairs.
• Implementation of board decisions and strategies.
• Representing the company in seminars and meetings.
• Design and follow up work flow.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Cultivated strong relationships with stakeholders to ensure alignment of goals and facilitate collaboration across departments.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Enhanced operations and implemented new processes in collaboration with senior leadership.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Design systems to control flow of materials and finished goods applied on Microsoft office programs.
• Design Work flow and quality control systems.
• Preparation of monthly plans.
• Analyze of financial reports.
• Reporting to board of directors of monthly achievements.
• Approving marketing, production and purchasing plans.
• Preparation and participation in specialized fairs.
• Managing public relations.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.