Hussein Al Malky
Banker
Fifth Sett.
Summary
Looking for assignments in Banking Operations Management, Wealth Management, Investment Advisory, Sales within the BFSI sector
Over 7+ years of experience in managing sales, business development, key accounts, investment advisory, mortgage services, banking operations, client relationship management within the banking real estate sector Overcomes complex business challenges, makes high stake decisions using experience, judgement and work ethic. Demonstrated experience in financial planning and risk profiling’ setting up standard financial procedures in portfolio management and preliminary due diligence. Equally effective at identifying opportunities, developing focus, and providing tactical business solutions, experienced in managing and working with cross cultural teams. A consistent performer with demonstrated skills in increasing revenue & streamlining workflow. Expertise in providing services to HNI clients about the banking and wealth management options thereby enhancing returns on investments. Enterprising leader with an ability to manage cross-cultural teams, have built and managed big teams. Exceptional communicator with strong negotiation, problem resolution, and client need assessment aptitude.
Overview
2025
2025
years of professional experience
2013
2013
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Sales Manager
International Trading & Marketing Co. (ITMCO)
1 2020 - Current
- Company Overview: Leading provider in cash handling and security solutions, specializing in products like currency counters, money detectors, and time attendance systems
- Worked with a leading provider in cash handling and security solutions, specializing in products like currency counters, money detectors, and time attendance systems
- Contributed to ITMCO's mission of enhancing operational efficiency in sectors like banking and retail
- Ensured high customer satisfaction by delivering globally certified solutions and providing dependable support
- Leading provider in cash handling and security solutions, specializing in products like currency counters, money detectors, and time attendance systems
Customer Service Specialist
EFG Hermes (Bedaya Mortgage Finance)
10.2019 - 07.2020
- Check the client’s monthly income to proposed monthly instalment is within Finance parameters as set forth in the Underwriting Policy
- Making sure the clients are fully informed about what is available
- Guide them through the whole process
- Follow up with the client about his required documents
- Finances with the client to see how much money they can afford to borrow
- Fill a completed, signed and dated application with the client & make sure that all needed documents are available
- 'Refer to the underwriting policy completed'
- Multiple communications with real estate developers and brokers
- Handling and responding to all clients enquire through coordination with other departments
- Explaining, simplifying and showing advantages of products
- Achieving sales target
- Handling client’s complaints and maintaining good company image
- Provide detailed periodically reporting
- Ensure proper follow up for sales leads
Senior Mortgage Advisor
Credit Agricole Bank
01.2019 - 10.2019
- Distinguished efforts towards managing mortgage advisory, involved in meeting the clients, evaluating their financial requirements and advising accordingly
- Involved in sourcing a mortgage using specialist software such as Mortgage Brain or Trigold
- Consulting with the lenders to assess whether certain conditions can be met and if the products are still available or liable to change
- Completing application forms for the clients, calculating rental yields, criteria for deals to let properties and ensuring that the documentation is in place
- Liaising with lawyers, conveyancers, and estate agents to confirm details of a mortgage
- Maintaining appropriate level of documentation of the mortgage deals expiry and contacting clients to minimise their long-term costs
Senior Relationship Manager
Audi Bank
10.2018 - 01.2019
- Directed end to end relationship management operations for the bank including asset addition, arrangement fee, revenue, new client relationships, cross-selling and financial targets
- Demonstrated capabilities in developing and, maintaining a network of commercial/corporate clients and recording maximum revenue targets
- Identified possible defaulting accounts, initiated investigations, and recommended appropriate action to the leadership
Senior Sales Representative
Arab Bank, Egypt
01.2013 - 12.2017
- Administered the sales process and acted as a first point of contact for all clients, while leading a team of five CSRs
- Attended to customers interested in opening a bank account and provided information on banking products and services
- Successfully managed the following activities: Billing issues such as unexpected bank fees or transactional errors
- Cancellation of stolen bank cards and issued replacement cards, handled loan requests and processes
- Generated regular performance reports for assessing the activities and productivity of the team
- Ensured that all transactions are as per the bank’s policies, verified transactions to confirm appropriate processing as per the established quality standards
- Connected with the existing customers regarding account changes and suggested options
- Processed transactions, including money transfers, deposits, withdrawals, and data entry to update clients’ profiles
- Attended to and resolved customers’ inquiries, complaints and feedback and provided excellent customer experience
- Generated several reports for local, state, and federal agency review
Senior Sales Representative
Deyaar Property Development, Egypt
01.2012 - 12.2013
- Contributed to the expansion of contract portfolio by adding 23 new management contracts, signed up three shopping malls and three stores from deals
Sales Representative
EMAAR MISR
01.2010 - 12.2012
- Felicitated with Top Realtor of the Month award in October 2012, registered 20% increase in sales portfolio and 25% in the agency revenue from leased properties
Education
Bachelor of Commerce - Commerce & Business Administration
Helwan University
Skills
Banking Operations Management
Certification
CMA – Certified Management Accountant Part 2, 2014
Previousassignments
- Senior Sales Representative, Deyaar Property Development, Egypt, 01/01/12, 12/31/13
- Sales Representative, EMAAR MISR, 01/01/10, 12/31/12
Personal Information
Nationality: Egyptian
Awards
- Top Team of the Month, 05/01/16
- Best Branch, 05/01/17
References
To be furnished upon request
Executivesynopsis
7+, Sales management, Business development, Key accounts management, Investment advisory, Mortgage services, Banking operations, Client relationship management, Overcomes complex business challenges, makes high stake decisions using experience, judgement and work ethic., Demonstrated experience in financial planning and risk profiling, setting up standard financial procedures in portfolio management and preliminary due diligence., Equally effective at identifying opportunities, developing focus, and providing tactical business solutions., Experienced in managing and working with cross-cultural teams., A consistent performer with demonstrated skills in increasing revenue & streamlining workflow., Expertise in providing services to HNI clients about banking and wealth management options thereby enhancing returns on investments., Enterprising leader with an ability to manage cross-cultural teams, have built and managed big teams., Exceptional communicator with strong negotiation, problem resolution, and client need assessment aptitude.
Timeline
Customer Service Specialist
EFG Hermes (Bedaya Mortgage Finance)
10.2019 - 07.2020
Senior Mortgage Advisor
Credit Agricole Bank
01.2019 - 10.2019
Senior Relationship Manager
Audi Bank
10.2018 - 01.2019
Senior Sales Representative
Arab Bank, Egypt
01.2013 - 12.2017
Senior Sales Representative
Deyaar Property Development, Egypt
01.2012 - 12.2013
Sales Representative
EMAAR MISR
01.2010 - 12.2012
CMA – Certified Management Accountant Part 2, 2014
Anti-Money Laundering, Central Bank of Egypt
Currency Counterfeiting, Central Bank of Egypt
Sales Manager
International Trading & Marketing Co. (ITMCO)
1 2020 - Current
Bachelor of Commerce - Commerce & Business Administration
Helwan University
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