Hussein Amr
Al Mohandseen
Summary
Digital customer service professional with comprehensive experience in client communication, problem resolution, and online support systems. Strong emphasis on team collaboration and adaptability to meet evolving needs. Skilled in utilizing digital tools, managing customer inquiries, and delivering consistent results. Reliable, flexible, and focused on achieving impactful outcomes.
Overview
13
13
years of professional experience
Work History
Digital Customer Service Associate
Orange
02.2023 - Current
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Supported colleagues during peak periods or when faced with complex cases by providing guidance or taking over tasks as needed, promoting a cohesive team environment.
- Recognized patterns in recurring issues or common questions among clients which led proactive steps taken internally address them before they escalate into larger problems.
- Developed rapport with clients by promptly responding to their needs, resulting in increased customer retention.
- Streamlined communication with customers by utilizing various digital channels such as email, chat, and social media platforms.
- Enhanced user experience for online customers through effective troubleshooting and problem-solving techniques.
- Collaborated with team members to share best practices for handling complex customer concerns, fostering a supportive work environment.
- Handled escalated customer complaints effectively, working towards satisfactory resolutions while upholding company policies.
Call Center Agent
Orange
06.2014 - 01.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Center Agent ( Outsource ) - Orange
Exceed
11.2011 - 05.2014
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
BBA - Tourism studies
Egyptian Higher Institute For Hotels And Tourism
Cairo, Egypt05-2012
Skills
- Microsoft Office
- CRM software
- Call handling
- Teamwork
- Problem-solving
- Time management
- Computer skills
- Internet
Personality
- Able to work under pressure
- Fast learner
- Accurate
- Patient
- Helpful
- Ambitious
- Motivated
- Self-controlled
- Reliable
- Team worker
Militarystatus
Exempt
Personal Information
- Place of Birth: Dawha, Qatar
- Date of Birth: 01/28/91
- Nationality: Egyptian
Hobbies and Interests
- Computer gaming
- Internet
Languages
Arabic
Native language
Arabic
Proficient
C2
English
Advanced
C1
Timeline
Digital Customer Service Associate
Orange
02.2023 - Current
Call Center Agent
Orange
06.2014 - 01.2023
Call Center Agent ( Outsource ) - Orange
Exceed
11.2011 - 05.2014
BBA - Tourism studies
Egyptian Higher Institute For Hotels And Tourism
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