Hussein Amr
Alexandria,ALX
Summary
Adept at strategic planning and staff management, significantly enhanced team performance and efficiency at Sutherland Global Services. expertise in sales strategies and employee mentoring led to marked improvements in customer satisfaction and repeat business, showcasing a strong results-driven approach with a blend of hard and soft skills. Accomplished Assistant Manager with in-depth experience consistently rising through the ranks. Well-versed in sales, personnel management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Associate Manager
Sutherland Global Services
01.2024 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Mentored and supported 15 Sales department employees to create strong workplace culture.
Service Delivery Lead
Sutherland Global Services
01.2023 - 01.2024
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Ensured compliance with industry standards and regulations through rigorous quality control measures.
- Implemented new technologies to automate repetitive tasks, increasing overall productivity.
- Achieved high levels of customer satisfaction by consistently exceeding performance targets across multiple projects.
- Managed a diverse team of professionals, ensuring high-quality service delivery for all projects.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Collaborated with stakeholders to define project requirements and set realistic expectations for service delivery outcomes.
Subject Matter Expert
Sutherland Global Services
03.2022 - 01.2023
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Associate
Sutherland Global Services
04.2021 - 03.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced client relations by exceeding key metrics of customer satisfaction and sales
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Subject Matter Expert
Vodafone UK
07.2020 - 10.2020
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Customer Service Representative
Vodafone UK
09.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Organizer
Afcon
05.2019 - 08.2019
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
Education
Bachelor of Business Science, Egypt - Business Management, Egypt
Alexandria University
Alexandria, Egypt05.2022
Skills
- Staff Management
- Strategic Planning
- Negotiation
- Operations Management
- Results Analysis
- Public Speaking
- Presentations
- Leasing and sales
- Sales Coaching
- Recruiting and interviewing
- Task Delegation
- Team motivation
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Associate Manager
Sutherland Global Services
01.2024 - Current
Service Delivery Lead
Sutherland Global Services
01.2023 - 01.2024
Subject Matter Expert
Sutherland Global Services
03.2022 - 01.2023
Associate
Sutherland Global Services
04.2021 - 03.2022
Subject Matter Expert
Vodafone UK
07.2020 - 10.2020
Customer Service Representative
Vodafone UK
09.2019 - 06.2020
Organizer
Afcon
05.2019 - 08.2019
Bachelor of Business Science, Egypt - Business Management, Egypt
Alexandria University
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