Hussein Hassan

• Developed tables, views and materialized views using SQL.
• Participated in requirements meetings and data mapping sessions to understand business needs.
• Identified and documented detailed business rules and use cases based on requirements analysis.

• Using Salesforce application to handle courier’s issues and manage delivery process.
• Handling courier’s issues that might reflect on delivery process.
• Support local and regional teams to proactively improve delivery experience of our customers.

• Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Built automated test scripts to handle repetitive software testing work.
• Finding bugs and writing organized and detailed bug report.

• Developing and implementing complex Internet applications on multiple platforms.
• Collaborating with customers to ensure best delivery of service.
• Providing technical support to clients regarding ADSL and Mobile internet issues.