Hussein Wael
Senior System Engineer
Summary
Dedicated Senior Systems Engineer adept at collaborating with clients and team members to determine job scope and project milestones for mechanical systems projects. Over 7 years of IT systems engineering prowess and knowledge. Proactive and structured with drive for innovation.
Overview
6
6
years of professional experience
5
5
Certifications
3
3
Languages
15
15
years of post-secondary education
Work History
Senior Systems Engineer
Konnekt Union
12.2023 - Current
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Created and terminated user's accounts from start to finish in business applications.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Systems Engineer
Atos Hub
03.2022 - 11.2023
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Configured and performed troubleshooting with routing and switching protocols.
- Resolved and documented customer reported network issues via phone and e-mail.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted in development of system security protocols.
IT Technical Support Engineer
Konnekt Union
03.2020 - 03.2022
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Documented system configuration, mapping and processes.
- Assisted employees with resolving network problems at remote locations.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Designed scalable network solutions that supported company growth while maintaining optimal performance levels.
IT Technical Support Engineer
United System
01.2018 - 10.2019
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
BBA - Business
Cairo University
Egypt 07.2021 - Current
High School Diploma -
Abubaker Language School
Egypt 02.2009 - 02.2021
Skills
Root Cause Analysis
Linux Administration
Disaster Recovery Planning
Hardware Configuration
Troubleshooting
Network Administration
Infrastructure Management
Cloud services
Virtualization Technologies
Switches and routers
Network infrastructure administration
Windows Server management
Configuration Management
Technical Support
Cloud Computing
Information Security
Network Security
TCP/IP protocol
Firewalls
Oracle
Cybersecurity
Problem-Solving
Teamwork and Collaboration
Certification
Coursera Google Cybersecurity
Accomplishments
- Reopend Hilton Hotel Hurghada By Renewal The Network Infrastructure
- Build The Network Infrastructure For Viola Communications Egypt Office
- Analyzed and designed a high-speed wireless network to support Viola Communications with a more reliable and cost-effective model.
- Collaborated with team of Six People in the development of Gelila Export & Import Network Infrastructure.
- Used Microsoft Excel to develop inventory tracking spreadsheets For Intercontinental Hotel Fujairah.
- Best Employee in Intercontinental Hotel Fujairah in IT Department award.
Timeline
Coursera Google Cybersecurity
05-2024
Coursera Cybersecurity Manage Security Risks
03-2024
IT Google Technical Support Certificates
02-2024
Microsoft Computers and Operating Systems Security Risks
01-2024
Senior Systems Engineer
Konnekt Union
12.2023 - Current
ITI Network security Certificate
11-2023
Systems Engineer
Atos Hub
03.2022 - 11.2023
BBA - Business
Cairo University
07.2021 - Current
IT Technical Support Engineer
Konnekt Union
03.2020 - 03.2022
IT Technical Support Engineer
United System
01.2018 - 10.2019
High School Diploma -
Abubaker Language School
02.2009 - 02.2021