Hussein Wael
Senior System Engineer
Summary
Dedicated Senior Systems Engineer adept at collaborating with clients and team members to determine job scope and project milestones for mechanical systems projects. Over 7 years of IT systems engineering prowess and knowledge. Proactive and structured with drive for innovation.
Overview
6
6
years of professional experience
5
5
Certifications
3
3
Languages
15
15
years of post-secondary education
Work History
Senior Systems Engineer
Konnekt Union
12.2023 - Current
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Created and terminated user's accounts from start to finish in business applications.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Systems Engineer
Atos Hub
03.2022 - 11.2023
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Configured and performed troubleshooting with routing and switching protocols.
- Resolved and documented customer reported network issues via phone and e-mail.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted in development of system security protocols.
IT Technical Support Engineer
Konnekt Union
03.2020 - 03.2022
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Documented system configuration, mapping and processes.
- Assisted employees with resolving network problems at remote locations.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Designed scalable network solutions that supported company growth while maintaining optimal performance levels.
IT Technical Support Engineer
United System
01.2018 - 10.2019
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
BBA - Business
Cairo University
Egypt 07.2021 - Current
High School Diploma -
Abubaker Language School
Egypt 02.2009 - 02.2021
Skills
Root Cause Analysis
Certification
Coursera Google Cybersecurity
Accomplishments
- Reopend Hilton Hotel Hurghada By Renewal The Network Infrastructure
- Build The Network Infrastructure For Viola Communications Egypt Office
- Analyzed and designed a high-speed wireless network to support Viola Communications with a more reliable and cost-effective model.
- Collaborated with team of Six People in the development of Gelila Export & Import Network Infrastructure.
- Used Microsoft Excel to develop inventory tracking spreadsheets For Intercontinental Hotel Fujairah.
- Best Employee in Intercontinental Hotel Fujairah in IT Department award.
Timeline
Coursera Google Cybersecurity
05-2024
Coursera Cybersecurity Manage Security Risks
03-2024
IT Google Technical Support Certificates
02-2024
Microsoft Computers and Operating Systems Security Risks
01-2024
Senior Systems Engineer
Konnekt Union
12.2023 - Current
ITI Network security Certificate
11-2023
Systems Engineer
Atos Hub
03.2022 - 11.2023
BBA - Business
Cairo University
07.2021 - Current
IT Technical Support Engineer
Konnekt Union
03.2020 - 03.2022
IT Technical Support Engineer
United System
01.2018 - 10.2019
High School Diploma -
Abubaker Language School
02.2009 - 02.2021
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