Summary
Overview
Work History
Education
Skills
Timeline
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Hussien Abd Elwahab

Hussien Abd Elwahab

Senior Teller
Cairo,C

Summary

Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Experienced Teller bringing extensive financial and customer service skills set to fast-paced bank. Offers professional attitude and skills in Analysis and problem solving . Known for having "customer first" mentality. Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles. Capable Teller with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Multi-talented leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Head Teller

CIB Bank
Cairo
05.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Senior Bank Teller

CIB
Ciro, Egypt
04.2015 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Prepared, sorted and distributed daily and monthly reports to appropriate branches.
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Tellers.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Served needs of more than 200 customers daily in busy strained environment.

External Auditor

MAZARS MOSTAFA SHAWKI & CO
Cairo, Egypt
01.2015 - 04.2015
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Education

Associate of Science - Mathematics

Maadi Thanawia Askaria
Maadi
05.2008 - 06.2009

GED -

Faculty Of Commerce
Cairo University
01.2010 - 06.2013

Pre Audit Masters - Audit

Commerce
Cairo University
01.2014 - 05.2015

No Degree - Audit

CIA
AUC
09.2021 - 11.2021

MBA - HR

Faculty Of Commerce
Cairo University
10.2024 - Current

Skills

Team Leadership

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Timeline

MBA - HR

Faculty Of Commerce
10.2024 - Current

Head Teller

CIB Bank
05.2022 - Current

No Degree - Audit

CIA
09.2021 - 11.2021

Senior Bank Teller

CIB
04.2015 - Current

External Auditor

MAZARS MOSTAFA SHAWKI & CO
01.2015 - 04.2015

Pre Audit Masters - Audit

Commerce
01.2014 - 05.2015

GED -

Faculty Of Commerce
01.2010 - 06.2013

Associate of Science - Mathematics

Maadi Thanawia Askaria
05.2008 - 06.2009
Hussien Abd ElwahabSenior Teller