HUSSIEN ALRAGHEB
Ajman
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative - High Value Customers Relationship Officer
Index Exchange
02.2023 - 03.2024
- Establishes and maintains effective relationships with customers
- Prospects for new customers through existing leads, referrals, cold calling and maximizing lead generation
- Advises customers on available products and services based on understanding of customers' finical needs and recommends appropriate solutions.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Customer Service Specialist
ETISALAT
03.2021 - 12.2022
- Answering phones from customers professionally and responding to customers' inquiries and complaints
- Providing customers with the organization's services and product information
- Managing administration, communicating and coordinating with internal departments.
Customer Service Specialist
UAE Exchange Centre LLC
05.2019 - 03.2021
- Responsible for handling customer complaints, queries and concerns in line with the company's products and services
- Served as mediator between the customer and the respective branch where a transaction has been done in the occasion wherein a customer is not able to visit the branch personally
- Upselling and cross-selling products and services based on the customer's needs and concerns, ensuring that the best service and products are offered to maintain customer loyalty.
Counter Staff | Teller
UAE Exchange Centre LLC
04.2016 - 05.2019
- Safely and accurately, handle customer funds by verifying identity, documents and taking other actions to prevent errors or fraud
- Provided customers with high level of service, privacy and confidentiality, and friendly, welcoming attitude
- Answers questions in person or on telephone and refers customers to other services as necessary.
Education
Bachelor of Science in Accountancy -
Al Balqaa Applied University
01.2016
Customer Service Training and Cheque Validation - Internship -
Jordan Islamic Bank
01.2015
Skills
- Customer service and customer acquisition
- Sales and Marketing experience, persuasive and pro-active personality
- Team player with strong people skills Able to socialize and build relationships from all walks of life
- Order Fulfillment
Languages
Arabic
English
Personal Bio
Ambitious, dynamic and result driven professional having more than 5 years' experience in customer service, sales and marketing and administration in a financial industry.
Personal Information
- Date of Birth: 07/30/92
- Driving License: With UAE driving license.
Timeline
Senior Customer Service Representative - High Value Customers Relationship Officer
Index Exchange
02.2023 - 03.2024
Customer Service Specialist
ETISALAT
03.2021 - 12.2022
Customer Service Specialist
UAE Exchange Centre LLC
05.2019 - 03.2021
Counter Staff | Teller
UAE Exchange Centre LLC
04.2016 - 05.2019
Bachelor of Science in Accountancy -
Al Balqaa Applied University
Customer Service Training and Cheque Validation - Internship -
Jordan Islamic Bank
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