Hussien Elyan
Senior Head
Al Monfia,MNF
Summary
At Elaraby Group, as Senior Head of Customer Service, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined team efficiency. Expert in complaint handling and workforce management, my leadership resulted in notable improvements in productivity and team morale, showcasing my ability to effectively address challenges and foster strong relationships.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Senior Head of Customer Service
Elaraby Group
Cairo, Cairo Governorate
09.2009 - Current
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Streamlined department processes for improved efficiency and productivity within the team.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Participated in the recruitment process, selecting top candidates for customer service roles within the department.
- Analyzed customer feedback data to identify trends and areas for improvement, implementing necessary changes accordingly.
- Led a team of customer service representatives, ensuring consistent delivery of exceptional support.
Education
MBA - MASTER
Banha University
Banha, Egypt 01.2021 - 10.2023
Skills
Complaint Handling
Customer Feedback Analysis
Workforce Management
Staff Training and Development
Relationship Building
Problem-Solving
Time Management
Team Building and Motivation
Customer Service Management
Timeline
MBA - MASTER
Banha University
01.2021 - 10.2023
Senior Head of Customer Service
Elaraby Group
09.2009 - Current
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