Haytham Ahmed Basyouni Mohamed
Cairo
Summary
Accomplished IT Manager with a proven track record at the Ministry of Supply & Internal Trade, enhancing system integrity and reducing cyber threats by implementing robust security measures. Skilled in IT infrastructure and team collaboration, I've led significant improvements in network performance and staff competencies, ensuring optimal operation and resource utilization ,management to support organizational objectives..
Overview
17
17
years of professional experience
2
2
Languages
Work History
IT Manager
Ministry of Supply & Internal Trade
11.2019 - Current
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications. Managed IT personnel by assigning tasks, training staff, and monitoring performance.
- Procured software, hardware and infrastructure required to meet programme demands.
- Monitor daily operations, including servers, software, and operating systems.
- Directed installation of ICT resources and related user training.
- Installing and configuring computer networks and systems.
- Monitored network performance, identifying and resolving issues promptly to maintain optimal operation.
- Identify and solve any problems that arise with computer networks and systems, analyse the root causes of these problems, and avoid them to ensure that they do not recur.
- Directed the implementation of network security measures, significantly reducing vulnerability to cyber threats.
- Maintenance of existing software and hardware, and upgrading the outdated ones.
- Facilitated training sessions for staff on new technologies and software applications, boosting team competencies.
- Assembly and operation of new systems.
- Collaborated with senior management to define IT policies and procedures, promoting best practices across the organization.
- Research and identify performance improvement ideas.
- Led projects to improve ICT system integrity and security.
- Determining the training needs of the center's employees based on the performance of each of them, in a manner that guarantees improvement in performance.
- Arranged upgrades to hardware and software to maintain technological capabilities.
- Define system requirements and design solutions.
- Oversaw IT budget, optimizing spend while ensuring availability of essential resources.
Network & System Administrator
Ministry of Supply & Internal Trade
05.2012 - 10.2019
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Established robust firewall and intrusion detection systems to protect against unauthorised access and cyber threats.
- Installed and configured various software and hardware for smooth-running systems operation.
- Updated hardware and software requirements to navigate system-wide changes, preventing backlogs and inefficiencies.
- Installed and maintained IT equipment and software to meet workflow requirements.
- Installed hardware and software components for reliable network system.
Technical Support Team Leader
Ministry of Supply & Internal Trade
04.2008 - 05.2012
- Provided software and equipment demonstrations to orient users in navigating process.
- Supported maintenance, installation, and upgrade of various operating systems.
- Collaborated with external vendors and service providers to resolve complex technical problems and improve system performance.
- Set up new workstations for users with proper cables, equipment and software.
- Updated software for new functionality and improved security.
- Ordered new computers and equipments to maintain active supply for department.
- Educated service users on new software updates and system capabilities.
- Assessed new technology on the market, recommending investments that could offer competitive advantages.
- Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
Education
Bachelor of Commerce - Accounting Department
Cairo University
Egypt 04.2001 -
Skills
Team collaboration
Information confidentiality
Systems Analysis
IT risk management
IT infrastructure
Technical troubleshooting
Effective communication
Leadership skills
Effective communication
Network administration
Operating system management
Documentation and reporting
Good verbal and written communication skills
Timeline
IT Manager
Ministry of Supply & Internal Trade
11.2019 - Current
Network & System Administrator
Ministry of Supply & Internal Trade
05.2012 - 10.2019
Technical Support Team Leader
Ministry of Supply & Internal Trade
04.2008 - 05.2012
Bachelor of Commerce - Accounting Department
Cairo University
04.2001 -
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