Iana Brunetckaite

Managed VIP guest relations, ensuring exceptional service levels were met at all times. Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism. Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions. Greeted guests upon arrival and offered assistance. Maintained a welcoming atmosphere with genuine interactions and professional communication skills.

Assisted guests with check-ins, account inquiries, and any additional services needed.

Budget Management: Managing the sales department budget, including sales incentives and promotional activities.

Negotiating Contracts: Leading contract negotiations with key customers and ensuring that agreements are beneficial for both the company and the client.