Hi, I’m
Ibraheem Osama
Cairo,Egypt
Summary
Seeking an inspiring job opportunity at a pleasant & well-established, fast growing, environmental and dynamic organization or company that promotes opportunities for career growth and personal advancements, where one can make use of his professional & personal skills, practical experiences and qualification acquired.
Overview
10
years of professional experience
Work History
EG BankCairo
Branch manager
Job overview
- The Branch Manager is responsible for overseeing the daily operations of a branch
- Lead and manage a team of employees, providing guidance and support
- Develop and implement sales strategies to achieve branch targets and drive business growth
- Ensuring all customers receive exceptional service
- Building and maintaining strong relationships with customers is important
- Monitors and analyzes branch performance to improve results
- Compliance with company policies, procedures, and regulations is essential
- Regular reporting on branch performance and presenting findings to senior management is required
- Strong leadership, sales, and customer service skills are necessary.
QNBSheraton Heliopolis , Cairo
Deputy Branch Manager
08.2018 - 07.2023
QNBCairo
Relationship Manager
04.2015 - 08.2018
Job overview
- Act as a personal consultant & adviser for affluent customers and build a solid understanding of customers' needs to ensure maintaining long term relationship with bank
- Manage customers' portfolios in a way to increase effectively the bank's segment profitability
- Maintain constant contact plan with affluent customers through prudent approach of deepening the existing portfolios as well as attracting new-to-bank customers as part of the on-boarding plan
- Ensure a minimized churn rate and effectively contact inactive customers to ensure maintaining long term relationship with customers
- Facilitate, coordinate and ensure correct implementation of customers' requests with the customer service officers within branch.
barclays bankcairo
Customer Service
01.2014 - 04.2014
Job overview
- Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank
- Excellent customer service skills The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
Education
Ain shams universtay
Bachelor's Degree from Cairo
09.2010
Skills
- Treasury Management
- Sales Presentations
- Decision Making
- Interpersonal Skills
- Microsoft Office
- Flexibility
- Communication
- Banking
- Management
- Customer Satisfaction
- Customer Service
- Sales Development
- Coaching and Mentoring
- Business Development
Personal Information
- Place of Birth: Cairo
- Date of Birth: 09/12/1988
- Gender: Male
- Nationality: Egyptian
Languages
- English
- Arabic
References
References available on request
Accomplishments
- The first teller got Eagle award in the bank for April as the best teller at sales
- Won the Barclay's contest for the unlimited account
- The first teller in Barclays got league award 2014 and the best teller in Egypt August 2014
- Excellent Performance Award 2020 QNB
- QNB innovation award 2021
Hobbies and Interests
- Reading
- Traveling
- Padel
Languages
English
Beginner
A1
Arabic
Beginner
A1
Timeline
Deputy Branch Manager
QNB
08.2018 - 07.2023
Relationship Manager
QNB
04.2015 - 08.2018
Customer Service
barclays bank
01.2014 - 04.2014
Ain shams universtay
Bachelor's Degree from Cairo
Branch manager
EG Bank
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