Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ibrahim Ahmed

Ibrahim Ahmed

Giza

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving the buying experience, and elevating the company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

5
5
years of professional experience

Work History

Quality Manager

Earthly
Cairo
04.2020 - 12.2023
  • Provided training to employees on best practices in quality management, and fostered a culture of excellence within the organization.
  • Monitored and ensured the product through all stages of manufacturing and purification.
  • Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Established quality policies, procedures, and standards in line with industry best practices.
  • Monitored and evaluated production processes to ensure compliance with quality standards.
  • Mentored junior staff members in quality management principles, fostering professional growth among team members.

Waiter Supervisor

Bocca Restaurant & Bar
Cairo
09.2018 - 01.2020
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Supervised food presentation and plating to enhance visual appeal.
  • Ensured customer satisfaction by addressing customer complaints and resolved issues promptly and professionally to maintain a positive dining experience.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.

Education

High School Diploma -

CompTIA
Dokki
12-2023

BBA - Business Administration in Finance

Cairo University
Giza
09-2023

Skills

Quality management

Problem-solving

Attention to detail

Computer skills

Multitasking

Excellent communication

Time management

Team leadership

Active listening

Data entry

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Quality Manager

Earthly
04.2020 - 12.2023

Waiter Supervisor

Bocca Restaurant & Bar
09.2018 - 01.2020

High School Diploma -

CompTIA

BBA - Business Administration in Finance

Cairo University

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Ibrahim Ahmed