Ibrahim Ali
Services Delivery Manager
New Cairo
Summary
Accomplished IT Manager with a proven track record at Valley Water, enhancing IT infrastructure and risk management. Expert in IT asset management and fostering team collaboration, I've driven operational improvements and cost savings. Achieved significant network efficiency increases, demonstrating a blend of strategic vision and technical prowess.
Overview
11
11
years of professional experience
Work History
IT Manager
Valley Water
01.2021 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Created and terminated user's accounts from start to finish in business applications.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
IT Manager
Oils and Grains
07.2018 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Services Delivery Manager
ITPS
07.2017 - Current
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Developed training programs to enhance employee skills and boost overall productivity levels.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
IT Support Specialist
SUMIZURA
07.2015 - Current
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
Assistant IT Manager
Alkon
07.2017 - 07.2018
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Optimized server infrastructure through virtualization technologies, significantly reducing hardware costs while maintaining high performance levels.
- Assisted in the development of an IT budget strategy, aligning resource allocation with organizational goals and objectives.
- Established robust data backup protocols, safeguarding critical information against potential loss or corruption incidents.
System Administrator
Gitxs
07.2016 - 07.2018
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Help Desk Technician
Trainera
04.2014 - 06.2015
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided on-call support for critical issues related to [Software].
Education
Zagazig University
EgyptSkills
Team Collaboration
Risk mitigation planning
IT risk management
IT Infrastructure
IT Asset Management
IT Budgeting
Operating system management
Timeline
IT Manager
Valley Water
01.2021 - Current
IT Manager
Oils and Grains
07.2018 - Current
Services Delivery Manager
ITPS
07.2017 - Current
Assistant IT Manager
Alkon
07.2017 - 07.2018
System Administrator
Gitxs
07.2016 - 07.2018
IT Support Specialist
SUMIZURA
07.2015 - Current
Help Desk Technician
Trainera
04.2014 - 06.2015
Zagazig University
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