Ibrahim Desouky
Cabin Crew
Hadayek Helwan,Cairo
Summary
Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers. Accomplished Flight Attendant offering over 2 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Cabin Crew Member
Air Arabia
cairo, Cairo
10.2019 - Current
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
Traffic Officer
Aero Services Egypt
Cairo International Airport, Cairo
04.2018 - 09.2019
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used *Sita-Altea-Go now Etc* to prepare pre-departure and post-departure reports and passenger manifests.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
Customer Service Agent
Arab African International Bank
Garden City, Cairo
03.2015 - 03.2018
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Host
Scalini Restaurant
Maadi, Cairo
07.2014 - 02.2015
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
Bachelor of Science - Restoration Department
Faculty of Archaeology
Cairo Univestry 09.2008 - 05.2013
Skills
Preflight briefings
Ramp service
Emergency care
Equipment monitoring
Equipment operation
Safety standards and protocols
Airline Operations
Infant AED and CPR
Crew coordination
Aviation regulations
Emergency Response
personal information
Date of birth : 01/07/1991
Military status : performed it .
Courses and Trainings
Training of Public Relations Center Egypt Air Cairo International Airport.
Auto CAD course ( 2D ) Faculty of Engineering Cairo university .
Diploma in Neuron Linguistic Programming Helwan University .
Windows( XP - vista -W7 - W8 -w10) Microsoft office (word power point etc .
Good user to Internet .
Timeline
Cabin Crew Member
Air Arabia
10.2019 - Current
Traffic Officer
Aero Services Egypt
04.2018 - 09.2019
Customer Service Agent
Arab African International Bank
03.2015 - 03.2018
Host
Scalini Restaurant
07.2014 - 02.2015
Bachelor of Science - Restoration Department
Faculty of Archaeology
09.2008 - 05.2013