Ibrahim El-Mesary

• Established and cultivated solid business relationships with new or existing customers.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Monitored and managed staff performance to attain target metrics both individually and team unit.
• Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
• Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
• Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
• Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
• Identified and resolved issues regarding sales and business strategy.

• Forecast product sales and achieving quarterly and annual sales objectives.

• Mentor employees in successful selling techniques and encourage cross-selling additional products and services.

• Create strategic sales plans, designed to increase sales, customer loyalty and market awareness.

• Maintain friendly and professional customer interactions.

• Educate customers on available processes and services.

• Manage relationship building between company and highpaying clients, completing regular visits and providing loyalty discounts.

• Monitor sales team performance and provide training to help reach targets.

• Create surveys to gather customer feedback and inform sales strategies.

• Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
• Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
• Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
• Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
• Manage immigration programs to provide detailed instructions and access to clients.
• Provide breakdown of immigration fees and services to inform client regarding obligations and deadlines.
• Schedule initial consultations with clients to verify types of services needed, offering varied options.
• Track immigration status to inform clients timeline and possible delays.

• Spearhead ongoing market and competitor comparisons to forecast market trends.

• Analyze complex data regarding consumer patterns and preferences.

• Support sales team by developing and reviewing competitive and individualized quotes.

• Communicate issues and updates proactively to accelerate turnaround on client queries.

• Coordinate product support and training for staff and customers, offering demonstrations to highlight features and benefits.

• Mentor employees in successful selling techniques and encouraged cross-selling additional products and services.

• Maintain friendly and professional customer interactions.

• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
• Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.