Ibrahim El Samahy

Passport Insurance Project
*Roles: Operation Manager → Operation Development Manager

• Executed comprehensive project plans, ensuring alignment with organizational goals and timelines.
• Developed and managed operational workflows, including manpower planning and asset allocation.
• Oversaw day-to-day project operations, ensuring seamless execution and adherence to set KPIs.
• Successfully delivered the project within a 6-month timeframe, culminating in a fully operational live launch.
• Transitioned to Operation Development Manager, focusing on optimizing workflows, enhancing service quality, and implementing innovative strategies for sustained operational success.

Insurance for Work Permit Project
*Roles: Operation Manager → Operation Development Manager

• Executed comprehensive project plans, ensuring alignment with organizational goals and timelines.
• Developed and managed operational workflows, including manpower planning and asset allocation.
• Oversaw day-to-day project operations, ensuring seamless execution and adherence to set KPIs.
• Successfully delivered the project within a 6-month timeframe, culminating in a fully operational live launch.
• Transitioned to Operation Development Manager, focusing on optimizing workflows, enhancing service quality, and implementing innovative strategies for sustained operational success.

The Public Prosecution Project
*Roles: Project Manager → Operations Manager

• Led the entire project from planning to execution in collaboration with the Public Prosecution office (Office of the Attorney General).
• Managed project budgets, ensuring efficient allocation of resources and adherence to financial constraints.
• Oversaw all operational aspects, including the management of project staff, ensuring high productivity and effective team coordination.
• Played a key role in aligning project objectives with organizational goals, ensuring successful project delivery.

• Ensured sales of products through different customer channels.
• Managed customer engagement, retention, and account targets.
• Drove business development and handled technical and financial offers for tenders.
• Driving customer coverage and Ensuring customer engagement &retention
• Drive productivity through integrating with assigned Presales team
• Ensure understanding of Customer budgets
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
• Adjusts content of sales presentations by studying the type of each sales outlet
• Preparing Technical & Financial Offers for attending tenders
• Submits orders by referring to price lists and product literature
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc
• Recommends changes in products, service, and policy by evaluating results and competitive developments
• Resolves customer complaints by investigating problems; developing solutions; preparing reports
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Closing three deals with new customers not listed in company history
• Introduce new solutions to the company to help to increase the company profile and support customer needs
• Develop our company pipeline with increment 13% through Public & Private sectors
• Act as project manager for National bank of Pakistan development project

• Manage and supervise a team of 20 Store Managers
• Conduct extensive numerical analysis using company data
• Identify and present innovative and creative products & solutions
• Identify the business and operational requirements based upon the business requirements & objectives of each product
• Coordinate and build strong working relations with various internal organizations
• Develop & conduct specialized training on new products launched and raise awareness
• Monitor internal processes for efficiency and validity pre & post products launch/changes
• Provide support for other departmental projects as needed
• To meet/exceed and maintain service levels as assigned by management
• Adhere to Corporate Compliance Policy
• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, quality and customer service standards, resolving problems, completing audits, identifying trends, determining system improvements, implementing change
• Opening and acquiring new stories in allocated area
• Maximizing sales and profitability
• Participate directly in the growth of Area Sales with 57%

• Develop, grow and maintain sales and management customer relationships at all levels within the account
• Engages appropriate internal resources as necessary
• Set sales targets and specific performance metrics, aligned with business strategies
• Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements
• Closes sales by building rapport with potential account; overcoming objections; preparing contracts
• Expands sales in existing accounts by introducing new products and services; developing new applications
• Contributes information to market strategy by monitoring competitive products and reactions from accounts
• Recommends new products and services by evaluating current product results; identifying needs to be filled
• Accomplishes marketing and organization mission by completing related results as needed
• Providing team with a stimulating and supportive environment
• Maintaining and increasing standards of customer service
• Extending team performance and introducing new candidates to help in increasing company revenue

• Responsible for key aspects of the sales cycle including prospecting for new opportunities and identifying opportunities with inbound leads
• Researching and identifying sales opportunity, generating leads, target identification and classification
• Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services
• Understanding the client requirements and then customizing the product/ services as per their needs
• Maintaining relationship with all potential and existing clients
• Increase our customer database and market share
• Position new products in different segments
• Develop our company pipeline with increment 24% through government and private sectors