Ibrahim Hamed Abdel Rahman
Zayed City
Summary
Dynamic IT leader with extensive experience at IM Holding, driving digital transformation and optimizing IT infrastructure. Proven expertise in network security and cloud computing, complemented by strong team leadership skills. Successfully managed multi-million dollar IT budgets while enhancing operational efficiency and ensuring compliance with industry standards.
Overview
29
29
years of professional experience
Work History
Group IT Director
IM Holding
06.2024 - Current
- Company Overview: IM solutions is a fully integrated web service company that offers a wide range of web and digital marketing solutions to different types and sizes of companies: corporates, startups, education institutions. IM solutions was among the first companies that adopted and incorporated all types of digital marketing strategies and planning as an integral part of all business endeavours to help our clients unlock their business growth potentials, that was even before the boom of social media in 2011 in Egypt and the Middle East.
- Oversee all aspects of IT operations and infrastructure, including network administration, system security, data management, and software development.
- Lead and manage a high-performing team of IT professionals, including system administrators, network engineers, and software developers.
- Develop and implement IT strategies and policies to support the company's business objectives and ensure optimal system performance, security, and compliance.
- Plan and execute IT projects, such as system upgrades, network expansions, and the implementation of new technologies, including cloud computing and cybersecurity solutions.
- Manage IT budgets, ensuring cost-effective utilization of resources and maximizing return on investment.
- Provide technical leadership and support to all departments within the company, including troubleshooting technical issues and providing training and guidance on IT-related matters.
- Stay abreast of emerging technologies and industry best practices to maintain a competitive edge and ensure the company's IT infrastructure remains modern and effective.
- Played a key role in the early adoption and implementation of digital marketing strategies, contributing to the company's success in the evolving digital landscape.
- IM solutions is a fully integrated web service company that offers a wide range of web and digital marketing solutions to different types and sizes of companies: corporates, startups, education institutions. IM solutions was among the first companies that adopted and incorporated all types of digital marketing strategies and planning as an integral part of all business endeavours to help our clients unlock their business growth potentials, that was even before the boom of social media in 2011 in Egypt and the Middle East.
Group IT Infrastructure Head
Mantrac/Unatrac Group
10.2004 - 01.2024
- Company Overview: Mantrac Group is the authorized Caterpillar dealer, distributing and supporting Caterpillar construction machines, power systems and material-handling equipment in nine countries spread over three continents. With decades of experience as CAT suppliers, Mantrac was established in Egypt in 1977, and has since then expanded steadily into new markets, making considerable investments in facilities, tools, systems and, above all, people in every territory.
- Reported directly to the CIO, leading and managing all aspects of IT infrastructure across 90 branches in 14 countries for the Mantrac Group.
- Oversaw the planning, design, and implementation of IT strategies, policies, and procedures to ensure optimal performance, security, and compliance with industry regulations.
- Managed a diverse team of IT professionals, including system administrators, network engineers, and security specialists, fostering a high-performance culture through performance management, development plans, and professional growth initiatives.
- Developed and managed the annual IT budget, ensuring cost-effectiveness and maximizing return on investment across all IT operations and infrastructure.
- Led the development and implementation of disaster recovery and business continuity plans to minimize the impact of potential disruptions.
- Directed the design, development, and implementation of new IT systems and services to support evolving business needs and enhance operational efficiency.
- Ensured the highest levels of availability, performance, and security for all IT systems and infrastructure, including network infrastructure, data centers, and collaboration tools.
- Managed all aspects of IT security operations, including threat detection, incident response, and compliance with relevant security standards.
- Successfully managed and delivered IT projects across various domains, ensuring timely completion and adherence to project budgets and scope.
- Negotiated and managed service level agreements (SLAs) with vendors, ensuring the delivery of high-quality IT services.
- Championed data security and privacy initiatives, ensuring compliance with all relevant regulations and industry best practices.
- Managed data center operations, including physical security, access control, and capacity planning.
- Maintained a current understanding of emerging technologies and industry best practices through continuous professional development and industry engagement.
- Collaborated effectively with internal and external stakeholders, including business leaders, vendors, and consultants, to achieve business objectives.
- Mantrac Group is the authorized Caterpillar dealer, distributing and supporting Caterpillar construction machines, power systems and material-handling equipment in nine countries spread over three continents. With decades of experience as CAT suppliers, Mantrac was established in Egypt in 1977, and has since then expanded steadily into new markets, making considerable investments in facilities, tools, systems and, above all, people in every territory.
Network Manager
NOOR Advanced Technology
05.2001 - 09.2004
- Company Overview: NOOR Advanced Technologies, SAE, is a full service internet solutions and infrastructure provider based in Cairo. NOOR provides a full range of services from networking: MPLS-VPN, MPLS-VPDN, MPLS Manages Services, Layer2 VPN, Internet Access, DSL connectivity, Consultation, Network Design/Implementation, Dedicated leased lines, Dial-Up, E-mail, hosting, and internet service provision to all types of web-based services.
- Reported directly to the Engineering Director.
- Led Engineering teams, including Edge, installation, customer support, logistics, and technicians, to achieve company strategic objectives for major projects.
- Assumed full responsibility for all NOOR edge devices.
- Ensured consistent and accurate work that met expectations for quality and quantity.
- Collaborated as a team player in designing decision support systems based on both historical and forecast data.
- Designed, implemented, and administered the NOOR network.
- Conducted capacity planning for the network to achieve redundancy, high availability, and sufficient bandwidth to meet network requirements.
- Developed and tested new services to gain a competitive market advantage.
- Collaborated effectively with software and hardware vendors, such as Paradyne, NCR, Cisco, and Flag.
- Provided consultation and support to the Pre-Sales team.
- Developed and maintained technical documentation for network topology and IP assignments.
- Planned and allocated resources effectively to optimize project timelines and budgets.
- NOOR Advanced Technologies, SAE, is a full service internet solutions and infrastructure provider based in Cairo. NOOR provides a full range of services from networking: MPLS-VPN, MPLS-VPDN, MPLS Manages Services, Layer2 VPN, Internet Access, DSL connectivity, Consultation, Network Design/Implementation, Dedicated leased lines, Dial-Up, E-mail, hosting, and internet service provision to all types of web-based services.
Senior Network Engineer
Internet Egypt Company
05.1998 - 05.2001
- Company Overview: Internet Egypt is one of the largest private sectors ISP in Egypt, providing a complete range of networking solutions and Internet services to corporations, private businesses and individuals.
- Reporting to the General Manager.
- Design and configuration of Internet Egypt BGP multi-homing with 3 different carriers(C&W, France Telecom, Flag Telecom).
- Running OSPF as the main IGP routing protocol in the network.
- Design the network infrastructure.
- Managed both leased line and dialup technical support teams.
- DNS/E-mail/Proxy/Authentication servers administration (UNIX & NT based).
- Performing routine table maintenance, updates, and patches.
- Providing guidance and motivation for Junior Network Engineers during solution implementations.
- Network design/topology documentation.
- Internet Egypt is one of the largest private sectors ISP in Egypt, providing a complete range of networking solutions and Internet services to corporations, private businesses and individuals.
NOC Engineer
Menenet Company
03.1998 - 05.1998
Senior NOC Engineer
Internet Egypt Company
03.1997 - 05.1998
System Engineer
Suzuki Egypt Company
09.1996 - 03.1997
Sales Engineer
Kato Electronics Company
07.1996 - 09.1996
Education
B.Sc. - Electronics & Telecommunications Engineering
Cairo University
Cairo, Egypt06.1996
High School Certificate - Mathematical Department
05.1991
Skills
- TCP/IP and routing protocols
- OSPF, BGP, EIGRP, and RIP
- VLANs and VTP
- MPLS and VPN technologies
- IPsec and SSL/TLS
- Cisco routers and switches
- Fortinet firewalls and security
- WAN technologies including Frame Relay and ATM
- Network security audits and cyber security
- UNIX and Windows server administration
- Cloud computing and security operations
- Wireshark and PRTG monitoring tools
- Log analysis and IT operations management
- IT service management (ITIL Foundation)
- Unified communication solutions
- Office 365 administration
- CCTV systems and access control
Personal Information
- Date of Birth: 08/12/73
- Nationality: Egyptian
Languages
- Arabic, Mother tongue
- English, Very good Spoken and Written
- French, Fair
- Spanish, Fair
References
Available upon Request.
Military Service
Accomplished
Certifications Training
- Cisco, Building Cisco Multilayer Switched Networks, Building Scalable Cisco Networks Course (BSCN), Cisco Internetwork Troubleshooting Course (CIT), Cisco ATM Solutions, Implementing Cisco QoS, Configuring BGP on Cisco Routers, Securing Networks with Cisco Routers and Switches
- Fortinet, Introduction to Fortinet Family of Products, FortiGate Multi-Threat Security Systems I, FortiGate Multi-Threat Security Systems II
- Nortel, Nortel Training Center, Business Communication Manager Bootcamp, Business Communication Manager 4.5 ADMINISTRATION AND MANAGEMENT, Nortel COMMUNICATION SERVER 1000 SYSTEM ADMINISTRATION AND MANAGEMENT
- Other, CISSP (Certified Information Systems Security Professional), ITIL Foundation V3, Microsoft Certified Systems Engineer-Security (MCSE), Microsoft Certified Systems Administrator-Security (MCSA), Project Management Framework, Managing Multi-cultural teams, Leadership & Innovation, Emotional Intelligence Competence Framework, THE BASIC PROGRAM IN THE FIELD OF ANTI-CORRUPTION
Languages
Arabic
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
Timeline
Group IT Director
IM Holding
06.2024 - Current
Group IT Infrastructure Head
Mantrac/Unatrac Group
10.2004 - 01.2024
Network Manager
NOOR Advanced Technology
05.2001 - 09.2004
Senior Network Engineer
Internet Egypt Company
05.1998 - 05.2001
NOC Engineer
Menenet Company
03.1998 - 05.1998
Senior NOC Engineer
Internet Egypt Company
03.1997 - 05.1998
System Engineer
Suzuki Egypt Company
09.1996 - 03.1997
Sales Engineer
Kato Electronics Company
07.1996 - 09.1996
B.Sc. - Electronics & Telecommunications Engineering
Cairo University
High School Certificate - Mathematical Department
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