Ibrahim Mohamed Ismail

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget for new projects, implementations, evaluations, and handover.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.

Senior Project Manager for:

• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
• Established and managed change management processes to fulfill successful project transitions.
• Customer care strategies and tactics
• Fault Management and Trouble ticketing systems (FMS & TTS)
• Business work follows, Operation processes, KPIs, BU performance and Technical Reports.
• Business Continuity Planning and Procedures.
• Total Quality Assurance and control for services.

Systems Program Manager for:

• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Developed and maintained logistics workflows, procedures and reports.
• Projects & Processes Management
• COBIT Processes.
• Business Continuity planning and Security Policy and IR Plans
• Data Center Security.
• Backup Systems & Backup Strategy

Working as System Expert for:

• Conducted regular system audits, ensuring compliance with industry regulations and company policies.
• Established effective communication channels between IT staff and end-users for efficient resolution of technical concerns.
• Managed routine maintenance tasks, such as updating software, patching security holes, and replacing outdated hardware components.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• IBM & HP Platforms and High Availability Clustering Multiprocessing (HACMP)
• Service Guard and Backup Systems planes for SAN Storage
• Business Continuity and IR planning.