Summary
Overview
Work History
Education
Skills
Languages
Timeline
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IBRAHIM SAID MOHAMED

IBRAHIM SAID MOHAMED

New Cairo

Summary

Senior Workshop Team Leader with over 12 years of experience in aftersales operations within the automotive industry. Proven expertise in business planning, project implementation, team leadership, customer service, and operations management. MBA-qualified engineer with a strong track record of optimizing processes, improving workshop efficiency, and ensuring high levels of customer satisfaction. Skilled in handling complex complaints, mentoring staff, and aligning service operations with international standards

Overview

2026
2026
years of professional experience

Work History

Senior Workshop Team Leader

Bavarian Auto Group – BMW & Mini Cooper
2015 - Current

Professional Experience


  • Planned, monitored, and optimized service and logistics operations.


  • Designed and implemented processes to enhance service and parts department efficiency.


  • Conducted KPI analysis to improve operational performance and complaint handling.


  • Resolved escalated customer complaints and implemented long-term solutions.


  • Maintained compliance with BMW global standards.


  • Led, supervised, and developed technical teams to ensure quality outcomes.


Workshop Team Leader

Bavarian Auto Group – BMW & Mini Cooper
01.2013 - 01.2015


  • Managed job time efficiency in accordance with official FUR guidelines.


  • Allocated repair orders and ensured compliance with BMW repair procedures

Fast Lane Team Leader

Bavarian Auto Group – BMW & Mini Cooper
01.2010 - 01.2013
  • Provided technical support to service advisors.
  • Ensured all work met BMW quality and safety standards.

Education

MBA - General Management

Royale Business College
Oxford, United Kingdom
01-2022

Licentiate -

Azhar University
05.2011

Skills

  • Technical & Managerial Skills
  • Operations & Business Planning
  • Strategic Budgeting & Forecasting
  • Process Design & Optimization
  • Complaint Handling & Client Retention
  • Quantitative & Qualitative Analysis
  • Team Leadership & Staff Training
  • Stakeholder Engagement

    • Soft Skills

  • Critical & Creative Thinking
  • Problem Solving
  • Time Management
  • Adaptability
  • Attention to Detail
  • Collaboration & Communication
  • Digital Skills
  • Microsoft Office Suite
  • Data Analysis & Reporting
  • Email & Social Media Communication
  • Basic Graphic Design

Languages

Arabic
English

Timeline

Workshop Team Leader

Bavarian Auto Group – BMW & Mini Cooper
01.2013 - 01.2015

Fast Lane Team Leader

Bavarian Auto Group – BMW & Mini Cooper
01.2010 - 01.2013

Senior Workshop Team Leader

Bavarian Auto Group – BMW & Mini Cooper
2015 - Current

MBA - General Management

Royale Business College

Licentiate -

Azhar University

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IBRAHIM SAID MOHAMED