IBRAHIM SAMEH SAID
Cairo,Egypt
Summary
Experienced in front desk operations and customer service, with a focus on effective time management and strategic planning. Proven ability to lead teams and communicate effectively, driving successful problem resolution. Skilled in PMS systems and Opera, with a flexible approach to room allocation. Seeking to utilize multitasking skills in a dynamic environment that encourages professional development.
Knowledgeable about creating memorable guest experiences through strong communication and problem-solving skills. Skilled in building rapport, handling inquiries, and managing feedback with empathy and professionalism. Ready to use and develop customer service, interpersonal, and conflict resolution skills in Front desk role.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Guest Experience Expert (Front Desk Agent)
Marriott Mena House
Cairo
2021.07 - 2026.02
- Delivered personalised service and tailored recommendations to elevate guest experiences.
- Streamlined check-in and check-out processes, ensuring smooth guest flow.
- Achieved recognition as 2nd Top Up-seller in Q1 and Q3 2025, and 2nd Top Enroller in Q3 2025.
- Resolved customer complaints swiftly, reinforcing establishment's reputation.
- Managed night audit reports for accuracy in guest accounts and operations.
- Maintained up-to-date knowledge on local attractions to enhance guest enjoyment.
- Supported Rooms Controller duties while facilitating inter-departmental coordination.
- Executed daily tasks with efficiency, consistently meeting tight deadlines.
- Developed strong relationships with repeat customers through friendly and professional interactions.
- Conducted regular staff training sessions to improve service standards.
Education
Bachelor's Degree - Hotel Management Tahseen Prograam
Helwan University
Helwan, Cairo Governorate 2021.10 - 2025.06
Skills
- Guest Relations & Customer Service
- Time Management
- Strategic planning
- Leadership & Teamwork
- Communication & Interpersonal Skills
- Problem Solving & Decision Making
- Computer Literacy (MS Office, PMS Systems)
- Creativity & Adaptability
- Room allocation expertise
- Multitasking efficiency
Certification
- AFQ English Language Program – American Society for Quality Assurance of Education (2021-06 to 2021-08)
- ICDL Training Course – Faculty of Computer & Artificial Intelligence, Cairo (2021-10 to 2021-11)
- Workforce Passport Program – Berlitz Professional Development (2022-03)
- Berlitz English Certificate – Level 3 (2022-01 to 2022-03)
- EMBARK Certificate – (2025-02)
LANGUAGES
English: Intermediate (B2)
Spanish: Beginner (A1)
Timeline
Bachelor's Degree - Hotel Management Tahseen Prograam
Helwan University
2021.10 - 2025.06
Guest Experience Expert (Front Desk Agent)
Marriott Mena House
2021.07 - 2026.02