Ibrahim Taha
Cairo
Summary
Proven leader in quality assurance and project management, adept at fostering team collaboration and enhancing product quality at Buffalo Burger. Leveraged expertise in Quality Systems and Effective Multitasking to drive significant improvements in customer satisfaction and operational efficiency. Skilled in Audit Coordination and maintaining high standards of attention to detail, consistently achieving and surpassing set goals. Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Buffalo Burger
05.2024 - 05.2024
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Inspected products and worker progress throughout production.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
Restaurant Manager
The Crepe Company
08.2023 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Research Assistant
Research Center
02.2023 - 05.2023
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Collaborated with other researchers to develop successful research strategies.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Maintained up-to-date records of research activities and results for future reference.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Collected research data through experimentation, surveys and leading focus groups.
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
Customer Service Supervisor
Tele-Media
09.2021 - 01.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Sales Supervisor
Arafa-Group
04.2021 - 08.2021
- Checked store merchandise regularly for proper display and replenishment.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Medical Analyst
RT Labs
11.2020 - 03.2021
- Managed strict deadlines while delivering high-quality work through adept multitasking abilities within fast-paced environments.
- Streamlined communication between departments by creating clear data visualizations that simplified complex information for non-technical team members.
- Contributed to cost reduction initiatives by identifying inefficiencies within existing processes and offering evidence-based recommendations for improvement.
- Presented findings from medical analyses at conferences and workshops, effectively communicating complex information to diverse audiences.
Education
Bachelor of Science - Biotechnology, Egypt
Cairo University
Giza, Egypt06.2024
Skills
- Quality testing
- Audit Coordination
- Quality Systems
- Attention to Detail
- Policy Reinforcement
- Systems Analysis
- Defect tracking
- Pre-implementation audits
- Effective Multitasking
- Data Entry
- Multitasking and Organization
- Research methods
- Statistical Analysis
- Research reporting
- Document Management
- Literature reviews
- Scientific Writing
- Research Paper Writing
- Project Management
- Clinical Research
- Medical Writing
- Epidemiology knowledge
- Medical Device Analysis
- Basic chemistry
- Analytical chemistry
- Chemical safety protocols
- Quality Control Analysis
- Experimental design
- Excellent teamwork
- Worker Instruction
- Customer Relations
- Problem Resolution
- Microsoft Excel
- Call Center Operations
- Scheduling
Certification
- Certified of completion of Pharmaceutical course with A+ degree Accredited by Cairo University
- Certified of completion of Cell biology course with A+ degree Accredited by Cairo University
- Certified of completion of an English course (12 level, including general and conversation)
Languages
Arabic
Native language
English
Upper intermediate
B2
German
Beginner
A1
Timeline
Quality Assurance Manager
Buffalo Burger
05.2024 - 05.2024
Restaurant Manager
The Crepe Company
08.2023 - 03.2024
Research Assistant
Research Center
02.2023 - 05.2023
Customer Service Supervisor
Tele-Media
09.2021 - 01.2022
Sales Supervisor
Arafa-Group
04.2021 - 08.2021
Medical Analyst
RT Labs
11.2020 - 03.2021
Bachelor of Science - Biotechnology, Egypt
Cairo University