Ibrahim Yahya
Information Security Analyst
Cairo,C
Summary
Information security professional maintaining policies, standards, and compliance evidence. Leads SOC, PCI, and ISO 27001 alignment, reviews controls and audit findings, and coordinates remediation with internal stakeholders and external auditors. Strengthens governance by linking risk assessments, control reviews, and policy updates to day-to-day security operations.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Information Security Analyst
Teleperformance Egypt
09.2024 - Current
- Led the implementation and governance of information security policies, standards, and controls, ensuring compliance with SOC, PCI DSS, ISO 27001, regulatory, and client security requirements.
- Managed internal compliance processes and internal/external audits, reviewed audit findings, coordinated remediation activities, and collaborated with auditors, consultants, and leadership to maintain compliance and mitigate risks.
- Conducted IT and operational risk assessments, developed risk remediation and mitigation plans, and managed the Anti-Fraud Program.
- Investigated and managed information security incidents, breaches, and vulnerabilities, coordinating response and remediation efforts with IT, Operations, HR, and Physical Security teams.
- Reviewed and approved security changes, policies, and technology compliance, while delivering security awareness programs to employees and promoting a strong security culture.
- Developed and implemented security policies and procedures to enhance data protection.
IT Support Specialist
Teleperformance Egypt
12.2022 - 09.2024
- Resolved technical issues for end-users, enhancing overall customer satisfaction.
- Provided remote support using ticketing systems to track and manage inquiries efficiently.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Education
information technology (IT) Department
Menoufia University
Menoufia07-2022
Skills
Active Directory
DHCP
DNS
Firewall
SIEM Chronicle
Splunk
Incident response
Vulnerability management
Alert triage
MITRE ATT&CK
Risk assessment
Audit remediation
Security awareness training
Control testing
Policy documentation
CompTIA Security
Certification
NTI: CCNA, Self-study: CCNP, MCSA, NIS, MaharaTech:, Computer Network Fundamentals, Network Security Introduction, Python Programming Basics, Database Fundamentals, Malware Analysis Fundamentals, OWASP Top 10, Red Hat System Administration I, Fortinet:, Fortinet Certified Fundamentals in Cybersecurity, Fortinet Certified Associate Cybersecurity, FortiGate 7.4 Operator, Cisco:, Introduction to Cybersecurity, Endpoint Security, Network Defense, Coursera:, Google Cybersecurity Certificate, Chronicle Security Operations Platform, Netriders Academy: eCIR, ISC2 : Certified in Cybersecurity (CC)
Timeline
Information Security Analyst
Teleperformance Egypt
09.2024 - Current
IT Support Specialist
Teleperformance Egypt
12.2022 - 09.2024
information technology (IT) Department
Menoufia University