Ibrahim Youssif
Game Boosting Specialist
Suez,SUZ
Summary
Detail-oriented IT and gaming services professional with 3+ years delivering boosting services for World of Warcraft and League of Legends. Expertise in hardware diagnostics and repair, complemented by foundational knowledge in front-end development. Strong analytical skills enable effective data analysis and problem-solving. Seeking to apply technical proficiency and analytical mindset in an AI Training position.
Overview
2
2
Languages
6
6
years of professional experience
6
6
years of post-secondary education
Work History
IT Support Technician
NPC
suez, egypt
01.2021 - 12.2022
- Diagnosed and resolved network connectivity problems, ensuring minimal downtime for users.
- Provided technical support for hardware and software issues, enhancing user productivity.
- Developed and maintained documentation for troubleshooting procedures, improving team efficiency.
- Trained staff on new software applications, fostering better utilization of technology resources.
Gaming Services Specialist
Overgear and other Similar sites in the same field
suez, egypt
05.2023 - Current
- Platforms: KingBoost, Overgear, WowVendor.
- Managed complex orders for high-profile games (World of Warcraft, League of Legends), ensuring 100% client satisfaction and adherence to strict deadlines.
- Analyzed in-game data and player statistics to identify efficient methods for service delivery, utilizing pattern recognition to predict outcomes.
- Collaborated with a global team of players to coordinate schedules and workflows, demonstrating strong communication and project management skills.
- Maintained a high-quality standard of service, troubleshooting client issues and providing technical support via chat and email.
Education
Post-Secondary Diploma - Surveying Engineering
02.2017 - 12.2020
High School Diploma -
01.2020 - 07.2022
- 3.0 GPA
Skills
Programming: HTML, CSS, Java (Beginner) – built projects like Calculator, To-Do List, and YouTube UI clone
Hardware & IT Support: PC and mobile device diagnostics, repair, and maintenance
Strong pattern recognition, analytical thinking, and attention to detail
Excellent problem-solving and troubleshooting abilities
Good command of English (written and spoken)
Team collaboration and remote work experience
Time management and ability to meet strict deadlines
Timeline
Gaming Services Specialist - Overgear and other Similar sites in the same field
05.2023 - Current
IT Support Technician - NPC
01.2021 - 12.2022
Al-Ahram Co-educational School - High School Diploma,
01.2020 - 07.2022
Future Academy - Post-Secondary Diploma , Surveying Engineering
02.2017 - 12.2020