Ihab Medhat

• Mitigated potential disputes through proactive issue resolution and open communication channels with vendors throughout contracting process.
• Developed strong relationships with internal stakeholders, collaborating closely to identify and address potential contractual risks or issues.
• Conducted regular benchmarking analyses against industry trends to ensure competitive positioning in new contracts or amendments to existing agreements.
• Successfully negotiated favorable terms to organization by conducting thorough research and analysis of supplier proposals.
• Facilitated successful renewal negotiations, analyzing expiring contracts to determine optimal terms based on current market conditions.
• Identified cost-saving opportunities, reviewing existing contracts for potential renegotiations or early terminations.
• Drafted, reviewed and revised contracts for accuracy and completeness.

Collaborated with other departments to align training programs with organizational goals and objectives.

• Improved employee retention rates by creating engaging and interactive learning materials.
• Evaluated training programs' effectiveness using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Trained over 20 new hires to perform cross-training exercises with experienced workers.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Managed development of e-learning training materials and activities to enhance learning experiences.
• Created in-depth training manual for all employees.

• Monitored and resolved daily operational issues, ensuring compliance with safety and security protocols, handled disruptions, managed service recovery, and protected company's financial interests.
  
• Acted as focal point for various authorities and internal departments on station level, ensuring smooth airport operations, regulatory compliance, and addressing issues promptly.
  
• Issued instructions, conducted briefings, oversaw handling staff agents' performances, monitored service level agreements, and ensured adherence to company standards and grooming policies.
  
• Analyzed performance, investigated passenger complaints, suggested improvements, ensured timely submission of reports to headquarters, and managed incident reporting, including D.G. incidents.
  
• Oversaw passenger service, handled baggage complaints, monitored baggage handling, conducted ground operation performance audits, reported incidents and hazards, encouraged GHA reporting, and adhered to safety management system (SMS) policies.

• Monitored operations and served as liaison with concerned departments and authorities.
• Arranged for ground service self-handling in compliance with ECAR301.
• Coordinated ECA audits and visits.
• Prepared agreements and contracts with external service providers.

• Established all ground handling agreements.
• Recruited and trained ground staff.
• Managed company’s AOC recertification.
• Prepared and certified operational manuals.

• Established all ground handling agreements.
• Planned and managed ground staff recruitment and training.
• Oversaw the inauguration of international stations in KWI and JED.
• Managed company AOC renewal (2013 and 2014).
• Contributed to the company's IOSA campaign.
• Prepared and certified station manuals.

• Supervised handling of passenger and cargo flights, ensuring weight and balance compliance.
• Managed station daily and monthly reporting, and controlled ground handling equipment.
• Coordinated cargo reservations, bookings, and status follow-ups.
• Evaluated and supervised ground handling agents' performance through daily and job reports.
• Maintained and enhanced safety, security regulations, and company policies.
• Conducted training for ground handling staff.
• Participated in Korean nationals' evacuation during Egyptian revolution (January 28, 2010 – February 8, 2012).

• Coordinated staff housing and transportation arrangements.
• Managed flight crew layovers, including transportation and accommodation.
• Oversaw flight operations and handling processes.
• Controlled station expenses and accounts, including staff salaries.
• Prepared weekly and monthly statistics on passenger traffic and employee performance.
• Maintained records of spare parts and organized maintenance for ground equipment.
• Distributed and updated manuals, regulations, and circulars; conducted staff training.
• Managed catering stores, prepared purchasing requests, and ensured material validity and supply.
• Evaluated and recruited staff, and maintained strong communication with relevant authorities.
• Successfully trained 25 non-experienced staff members, all of whom remain in the field.

• Managed charter flight operations across various Egyptian airports, including Hurghada, Sharm El Sheikh, Luxor, Aswan, Abu Simbel, Marsa Alam, and Cairo.
• Oversaw baggage handling, lost and found department.
• Recognized for high performance, which led to assignment at Paris Charles De Gaulle Airport to enhance handling standards and efficiency.