Ihab Hassan Aldur

• Review effectiveness and efficiency of Retailer Management and staff for 6 Branches and make necessary recommendations to subsequent director level
• Auditing, coaching, mystery shopping for 6 branches of process (operation, workshop, reception, warranty, etc...)
• Establish with top management corrective action plan to meet our standard
• In cooperation with Branch Managers ensures that corrective action plans are communicated and implemented relating to Retailer Standards
• Following up customer’s feedback reports through , to analyze them and gather remedies for weakness to avoid comebacks as possible, and enhance staff performances
• Renovate branches to meet our standards.

• Build, lead, motivate and develop highly successful team that achieves its objectives
• To manage all Service and Technical aspects for full range MINI product
• Aim of continuously enhancing customer satisfaction
• Formulate department budget, conduct operative planning, develop, and use various reporting
• Assist with After Sales Business development of Service sales and marketing
• Plan merchandising and promotional activity to attract new customers
• Identify and implement training processes to ensure team is capable of exceeding customer expectations
• Monitor and manage financial performance of department.
• Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.

• Responsible for quality of workshop Services & efficiency
• Provide training in repair techniques & workshop practice
• Ensure that workshop and equipment are clean, safe & in a good working order
• Support technicians with technical know-how
• Assist Service Advisors with technical diagnosis
• Ensure high productivity & efficiency of service force
• Analyze reason for repeat (comeback) jobs
• Establish & monitor on job training performance for all productive staff
• Responsible for time analysis report & preparing it.

Ensuring that all operations on job card have been carried out fully and in compliance with desired technical standard

• Recording technicians’ times for repair operations & monitor efficiency & utilization.

• Responsible for the workshop working capacity & parts turn over
• Establish customers’ needs after receiving and welcoming them.
• Explain repairs to customer & ensure that he understands the charges
• Promote customer satisfaction & Handle customer complaints within the bounds of his authority.

• Loading service center and achieve workshop target
• Following up progress of work through services workshop.
• prepare cost estimation for accident cars
• Maintained high customer satisfaction standards to meet or exceed targets.