Iman Ahmed Maher
Personal Assistant To Managing Director & CEO
Cairo,C
Summary
Developed strong organizational and communication skills in fast-paced office environment. Enhanced efficiency by managing schedules and coordinating tasks seamlessly. Looking to transition into new field by leveraging adaptability and problem-solving skills.
I also provided comprehensive support by assisting with recruitment processes, maintaining employee records, and supporting the implementation of HR policies and procedure.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Personal Assistant to Managing Director & CEO
Faydety Insurance Brokerage
05.2024 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Accomplished project deadlines by assisting with task completion whenever required.
- I successfully managed complex calendars, travel arrangements, and meeting schedules.
- I provided comprehensive support by assisting with recruitment processes, maintaining employee records, and supporting the implementation of HR policies and procedures.
Executive Administrative Assistant&Account Manager
Allianz Insurance
01.2020 - 12.2023
- I managed insurance portfolio renewals, billing, and customer service and claims. I collaborated with other departments to coordinate services provided by brokers and researched policy changes requested by clients to ensure accurate account updates.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Handled confidential and sensitive information with discretion and tact.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Admin And Accountant Assistant
Hadbrok Insurance Brokerage
08.2018 - 12.2019
- Documented business expenses and sales.
- Answered phone calls regarding financial matters such as payments due.
- Organized office systems to maximize efficiency and completeness of records.
- Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
- Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
- Streamlined accounts payable processes for timely vendor payments and reduced errors.
- Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
- Effectively communicated with clients about payment needs and kept updated, detailed
- I provided crucial administrative support to the executive team, managing calendars, scheduling meetings, and maintaining accurate filing systems.
- I greeted visitors in a professional manner, ensuring a positive first impression for the company and accurate ledgers.
Law Firm Office Manager
El Said Darwish & Partners Law Firm
01.2012 - 06.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized schedules, delegated tasks, and supervised staff members to optimize productivity.
- Coordinated meetings, conferences, and travel arrangements to facilitate seamless workflow.
- Resolved customer inquiries promptly, maintained positive client relationships, and tracked invoices accurately
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Executive Secretary
Samir Noshy Law Office
12.2008 - 05.2011
- Organized and updated schedules for executives.
- Coordinated travel arrangements and bookings for executive staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- I ensured seamless office operations by reviewing legal contracts, providing logistical support for programs and events, and coordinating travel arrangements. Additionally,
- I maintained databases and filing systems to boost team efficiency.
• Facilitated positive communication through email correspondence.
• Managed executives' upcoming commitments and responsibilities.
• Welcomed visitors and directed them to appropriate meeting rooms.
Education
Faculty of Law
Cairo, Egypt 04.2001 -
Skills
Calendar management
Client relations
Customer service
Strong communication skills
Time management
Administrative support
Microsoft office proficiency
Multitasking and organization
Project coordination
Strong problem solver
Timeline
Personal Assistant to Managing Director & CEO
Faydety Insurance Brokerage
05.2024 - Current
Executive Administrative Assistant&Account Manager
Allianz Insurance
01.2020 - 12.2023
Admin And Accountant Assistant
Hadbrok Insurance Brokerage
08.2018 - 12.2019
Law Firm Office Manager
El Said Darwish & Partners Law Firm
01.2012 - 06.2018
Executive Secretary
Samir Noshy Law Office
12.2008 - 05.2011
Faculty of Law
04.2001 -