George Toma
Managing Director
Cairo,Egypt
Summary
Accomplished Managing Director with a proven track record in organizational management, partnership development, and strategic planning. Skilled in leading teams, solving complex problems, and optimizing operations to achieve cost savings and improve efficiency. Recognized for making impactful decisions and demonstrating sound judgment to drive company success.
Overview
1988
1988
years of post-secondary education
2
2
Languages
Work History
Managing Director of International Household Goods
Pharaohs International Movers
2007 - 2023
- Overseeing the daily (import and export) operations of the company, i.e. corresponding with agents for pricing/tariff, updated info on shipments.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Quality Control/Team Trainer
Qatar International Trading (Q.I.T)
2004 - 2007
- Working on a one-on-one basis with a team consisting of forty five members.
- Cross-trained existing employees to maximize team agility and performance.
- Taught new team members correct procedures for all areas of operations.
- In charge of reviewing and verifying the Quality Control Standards set by the Management of the Project, regarding the punctuation and grammar on translations of documents being translated from Arabic to English.
- Presenting the team with new techniques and means of improving the quality of the product.
- Reporting the progress on a daily basis to the management.
- Conducting weekly or semi-weekly meetings with the team to discuss and eliminate any obstacles that were met.
- Identifying areas of improvement, setting and implementing a steady plan to meet the goals set.
Import Manager (Household Goods)
Express International Company (E.I.C)
1997 - 2004
- Responsible for handling all the aspects related to the Household goods section in the company.
- Reporting on a daily basis to the Managing Director and the CEO of the company.
- Supervising the staff responsible for maintaining files for all incoming Household goods shipments and filing documents appropriately.
- Improved delivery times by optimizing logistics and coordinating closely with freight forwarders.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Maintaining communications with agents, constantly following-up on the progress of the shipments.
- Discussing with clients their options to release their shipments from customs.
- Following-up and coordinating with port offices for status on shipments or special problems.
- Conducting spot checks on the delivery crew, while delivering the shipments.
- Assisting the clients with insurance claims or any other inquiries they may have.
- Working with all levels of management.
- Following up the payments owed to the company, by agents and clients.
- Effectively communicating in daily dealings with clients, agents, corporations and all In-house branch offices.
Airport Operations, Public Relations and Special Projects Officer
American Express
1987 - 1996
- Supervising and coordinating incoming and outgoing Foreign and Arabic corporate mangers, officials and groups.
- My duties mainly involved coordinating with the airport officials to facilitate their arrival and departure.
- My duties involved the following: Arranging their arrival and departure in the airport on a timely fashion.
- Facilitating all of their procedures in the customs areas of the airport.
- Handling all the affairs related to their luggage.
- Confirming their bookings and making sure that they arrive to the airport according to the standard regulations for departure.
- Arranging their pick up 'to' and 'from' the airport.
- In charge of a special project that involved tourist groups arriving to the country by land, across the Egyptian-Israeli border.
- This also involved: Receiving groups at the border, finalizing all their legal procedures for entry.
- Arranging their transportation to and from their designated accommodation.
- Handling all of the affairs related to their accommodation.
- Handling their daily visits to the tourism attractions and the bazaars.
Education
Diploma Holder -
FIDI Institute
Netherlands01-2001
Graduated -
American Hotel & Motel Association
G.C.E - undefined
London – the British Council
West African School Certificate (WASC) - undefined
Government College Sokoto
Graduated - undefined
Capital Primary School
Skills
- MS Office
- Internet Browsing
- Mentoring and training
- Operations management
- Staff management
- Business administration
- Business planning
- Project management
- Team collaboration
- Account management
- Team leadership
- Problem-solving abilities
External Courses
Diploma Holder, FIDI Institute (Fédération Internationale des Déménageurs Internationaux/International Federation of International Furniture Removers)
Personal Information
- Date of Birth: 01/01/67
- Place of Birth: Egypt
Timeline
G.C.E - undefined
London – the British Council
West African School Certificate (WASC) - undefined
Government College Sokoto
Graduated - undefined
Capital Primary School
Managing Director of International Household Goods
Pharaohs International Movers
2007 - 2023
Quality Control/Team Trainer
Qatar International Trading (Q.I.T)
2004 - 2007
Import Manager (Household Goods)
Express International Company (E.I.C)
1997 - 2004
Airport Operations, Public Relations and Special Projects Officer
American Express
1987 - 1996
Diploma Holder -
FIDI Institute
Graduated -
American Hotel & Motel Association
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