Ingy Nasr Korraa
Cairo
Summary
A highly skilled professional with expertise in Azure Fundamentals, ITIL Foundation V3, and CCNA, demonstrating strong capabilities in modern marketing and negotiation. Proven track record in personal leadership and business writing, complemented by exceptional change management and creativity skills. Adept at project management with excellent communication, interpersonal, and analytical skills. Known for organisational prowess, troubleshooting abilities, decision making, and problem solving. Leadership qualities paired with a fast learning ability drive continuous improvement and success in dynamic environments.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work history
Senior Partner Connection Lead- UK Market
WEBHELP-Egypt
02.2024 - 05.2025
- Lead a high-performing partner engagement team focused on accelerating Microsoft UK market growth through measurable outcomes.
- Set clear performance targets aligned with Microsoft’s goals, ensuring each team member is accountable for referral validation speed, partner satisfaction, and revenue contribution.
- Drive execution through structured weekly performance reviews, data-driven decision-making, and proactive issue resolution to remove blockers and maintain momentum.
- Foster a culture of ownership and urgency, empowering the team to prioritize high-impact activities and deliver against aggressive timelines.
- Collaborate closely with Partner Development Managers and Sales Leads to align team efforts with strategic account plans and quarterly business objectives.
Azure GSS Program Manager-Global
WEBHELP-Egypt
03.2022 - 02.2024
- Built Azure Global GSS Program for Small, Medium and Enterprise Customers.
- Utilizing customer Azure subscription to meet their business needs.
- Collect business insights for precise customer portfolio to enrich customer experience.
- Owning the global lead Generation for Azure.
- Developed Key Performance Indicator to measure team performance and program impact.
- Successfully managed Team growth from 20 to 80 Getting Started specialists.
- Leading highly talented and skilled multilingual team across San Salvador, Malaga, Japan, Cairo, and Kuala Lumpur.
- Builds a strong and active business network that stretches and influences far beyond themselves.
- Develops a high-performing team by hiring diverse talent, prioritizing development, leading by example, and preparing people for more senior positions in other parts of the organization.
- Ensure delivery and organizing knowledge sharing across areas of expertise within the team and coaching team members and account teams around the value of the Microsoft intelligent cloud portfolio.
- Responsible for the Invoicing Billing Exercise Monthly for entire Team.
MEA Shared Services and Demand Response Manager
MICROSOFT-Egypt
11.2019 - 03.2022
- Responsible for Leading the MEA Demand Response Team being the first Touchpoint to the customers Once they Land to the Local Demand Response Queue.
- Leading the Shared Services Team (CMO Support Roles, Partner Marketing support Roles, Channel Incentives and Partner Development Desk.
Territory Channel Manager
MICROSOFT-Egypt
01.2019 - 11.2019
- Understand the customers’ priorities and strategies, and plan programs of services that drive value and contribute to Microsoft growth through attainment of your revenue based, share based quota.
- Curate an ecosystem of best of breed partners in a territory that grows consumption of Office 365, Windows 10 devices, Azure, Intune for Education, Dynamics 365, and Minecraft: Education Edition.
- Identify and connect Co-Sell ready partners to customer opportunities through Field & Inside Sales teams focused on their learning solutions.
- Microsoft platforms that leverage Office 365, School Data Sync, Teams, Edge, and Windows 10 Apps/Bookstore creating lighthouse examples of digital transformation.
- Work with other teams on capacity requirements of key cloud workloads & optimizing territory revenues.
- Providing insight and feedback from customers and partners to help learn and improve in industry solutions and digital transformation offerings.
- Remain focused on partners facing time by running a predictable and healthy business maintaining rigorous sales process compliance.
- Continuously nurture and expand your partner, sales, industry, technology and competitive knowledge and capabilities.
Support Sales Team Leader
ORACLE-Egypt
02.2017 - 12.2018
- Support team manager and perform management duties.
- Assist management with hiring processes and new team member training.
- Develop a strategy the team will use to reach its target.
- Monitor team performance and report to the Regional Support Manager.
- Handle the forecaster for the team members and make sure we achieve our Quota.
- Handle customers’ complaints and escalations.
- Performing Quality Assurance on regional Support renewals business.
- Maintaining the regional approval function primed and prepared to fill in for Support Sales Account Manager role.
Support Sales Account Manager
ORACLE-Egypt
11.2014 - 02.2017
- Responsible for Selling Support Contract for both Hardware & Software Covering Africa for more than 280 customers with an approximately annual target of USD 20 million.
- Building and maintaining relationships with decision makers in the designated Accounts.
- Executing sales activities (e.g., presentations) Negotiating and commercial management of designated Accounts.
- Managing the bid process through to closure ensuring client issues are escalated to the relevant parties within Oracle.
- Working with designated Partner organizations on specific opportunities.
- Cooperate with other lines of business to identify customer needs for hardware, software, or support services.
Network technical support Engineer
Orange Business Services-Egypt
12.2011 - 10.2014
- Build relationships with peer and management levels both with clients and the company management.
- Provide technical assistance to the Customer Service Management organization for the creation of Root Case Analyses (RCA).
- Ensure the team’s KPIs are met & develop improvement plans for any failing KPI to ensure its success.
- Responsible for training newcomers, introduce them to Orange worldwide Layer 2 and Layer 3 Backbone Networks and make them familiar with the support tools.
- Acted as Single Point of Contact (SPOC) for an important customer account.
- Awareness of different network Layer 2 technologies such as: Frame relay, ATM, IP Dial- UP, Metro Ethernet, DSL…
- Shift Leader on duty and first level of escalation within the team from 1st of November 2012.
Education
Bachelor’s degree - Electronics and Communication Department
Arab Academy for Science and Technology
High School - undefined
Ramses College for Girls
Skills
- Azure Fundamentals
- ITIL Foundation V3
- CCNA
- Modern Marketing
- Negotiation
- Personal Leadership
- Business Writing
- Change Management
- Creativity
- Project Management
- Communication
- Interpersonal Skills
- Analytical Skills
- Organizational Skills
- Troubleshooting
- Decision Making
- Problem Solving
- Leadership
- Fast Learner
Certification
- Azure Fundamentals Certified
- ITIL Foundation V3 Certified
- CCNA Certified
- Modern Marketing Course
- Lead to Achieve Training
- Negotiation to Yes
- Personal Leadership and Influence
- Business writing with an edge Course
- Prosci Change Management for Managers
- Creativity Workshop
- Preparing for PMP diploma and certificate
Personal Information
Date of birth: 02/22/88
Custom
Available upon request
Timeline
Senior Partner Connection Lead- UK Market
WEBHELP-Egypt
02.2024 - 05.2025
Azure GSS Program Manager-Global
WEBHELP-Egypt
03.2022 - 02.2024
MEA Shared Services and Demand Response Manager
MICROSOFT-Egypt
11.2019 - 03.2022
Territory Channel Manager
MICROSOFT-Egypt
01.2019 - 11.2019
Support Sales Team Leader
ORACLE-Egypt
02.2017 - 12.2018
Support Sales Account Manager
ORACLE-Egypt
11.2014 - 02.2017
Network technical support Engineer
Orange Business Services-Egypt
12.2011 - 10.2014
High School - undefined
Ramses College for Girls
Bachelor’s degree - Electronics and Communication Department
Arab Academy for Science and Technology
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