Working on every software and Microsoft word, PowerPoint and Excel
IOANNA MICHAIL
FLIGHT SUPERVISOR
Athens
Summary
Dynamic Flight Supervisor at Goldair Handling with proven expertise in flight operations management and exceptional communication skills. Successfully streamlined boarding processes, enhancing passenger experience and reducing delays. Adept at multitasking and decision-making, ensuring seamless coordination between ground staff and flight crews for optimal operational efficiency. Guest-oriented Reservation Agent with advanced-level reservation and customer service skills.Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly,organized and hardworking with strong
skills in any software and any system.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Flight Supervisor
Goldair Handling
11.2021 - Current
- Supervised pre-flight checks, ensuring aircraft readiness for timely departures.
- Managed flight schedules and coordinated with ground staff for seamless operations, resulting in fewer delays and cancellations.
- Developed streamlined boarding processes to minimize wait times and improve the overall travel experience for passengers.
- Facilitated communication between pilots, air traffic control, and cabin crew for efficient decision-making during flights.
- Checking the documents of the passengers for the country they are destined for.
- Responsible for the whole operation of the flight from the pre-editing checks and during the check in and the boarding.
Front Office Agent
Homeplusrealestate
06.2020 - 10.2022
- Answered telephones and greeted visitors to assist, answer questions and direct customers.
- Posted charges, updated accounts and issued bills to departing guests.
- Greeted incoming guests warmly, issued room keys and shared information o policies and amenities.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Coordinated with internal departments to handle wide range of guest needs.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Office Employee
Australian Travel
06.2019 - 09.2019
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Supported office clerical functions using word processing and other software, email and office machines.
Office Employee
Flyer Travel
12.2018 - 03.2019
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Dispersed incoming mail & answering incoming calls to direct the customers.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Issuing flight and plane tickets and book flight hotels.
- Plan travel packets for the customers.
Education
BBA - Tourism Hospitality And Travel Management
Queen Margaret University
Athens , Greece 04.2001 -
High School Diploma -
2nd High School of Attiki, Greece
Athens , Greece 04.2001 -
Skills
Ground support coordination
Flight scheduling
Flight coordination
Flight operations management
Organizational leadership
Safety management
Multitasking Abilities
Decision-making
Excellent communication
Problem-solving abilities
Teamwork and collaboration
Software
Working on every Amadeus system and Emirates Airport Services Connect
Certification
Emergency Response in critical flight conditions.
Timeline
Emergency Response in critical flight conditions.
04-2025
Flight Supervisor
Goldair Handling
11.2021 - Current
Front Office Agent
Homeplusrealestate
06.2020 - 10.2022
Office Employee
Australian Travel
06.2019 - 09.2019
Office Employee
Flyer Travel
12.2018 - 03.2019
BBA - Tourism Hospitality And Travel Management
Queen Margaret University
04.2001 -
High School Diploma -
2nd High School of Attiki, Greece
04.2001 -
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