Islam Abelkarim
Regional Onboarding - Account Director
Cairo
Summary
Dynamic Account Director with a proven track record at ArabyAds, excelling in account relationship management and strategic planning. Successfully expanded revenue through innovative partnerships and enhanced client satisfaction by delivering exceptional service. Adept at motivating teams and optimizing operations, driving growth while maintaining strong client relationships. Veteran Account Director successful at satisfying customer requirements and increasing account values through proactive responses to diverse needs. Specializing in E- Commerce accounts in the Marketing industry. Besides experience in ATL/BTL in pharmaceutical industry along with Digital marketing knowledge.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Regional Onboarding - Account Director
ArabyAds
10.2024 - Current
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Expanded revenue streams with the development of strategic partnerships and cross-functional collaborations.
- Motivated team members to meet and exceed sales targets.
- Presented insightful reports to clients on campaign progress and results, demonstrating the value of services provided.
Client Growth Manager
ArabyAds
Cairo, Cairo Governorate
06.2023 - 10.2024
- Accelerated company growth by identifying and implementing innovative marketing strategies.
- Improved customer retention rates by analyzing key performance indicators and optimizing user experience.
- Increased revenue, developing strategic partnerships and negotiating favorable contract terms.
- Optimized pricing structure, balancing profitability with customer value perception.
- Handling both Affiliates and influencers Communications through managing a team.
- Managed approximately 40 Campaigns and +20 Clients.
Delivery Team Lead
ArabyAds
Cairo, Cairo Governorate
01.2022 - 06.2023
- Managed a team to Deliver High quality traffic for E-Commerce Clients through managing Affiliates and Influencers.
- Managing GP and ensure the percentage is aligned with company's objectives.
- Follow up on Testing, Optimization and Scaling phases with our partners to ensure all client's objectives are met.Manage
- Managed a team and a list of clients +50 Campaign.
Senior Account Manager
Eureka Digital
09.2020 - 01.2022
- Serving as a liaison between Eureka and Customers.
- Addressing customers’ needs and concerns as quickly and effectively as possible.
- Managing Pharmaceutical Clients, Eg: Sanofi, AstraZeneca, Merz.
Account Manager
Intermark
Cairo
01.2020 - 08.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Implementing 360 Campaigns for Pharmaceutical Companies Clients.
Account Manager
Envision
01.2019 - 01.2020
Education
Bachelor of Science - Pharmacy
Faculty of Pharmacy, Ain-shams University
Cairo 07.2011 - 07.2017
Nano Degree - Sales And Marketing Diploma
AUC - School of Continuing Education
Cairo 03.2013 - 02.2015
Skills
Account relationship management
Verbal communication
Customer relationship management
Product launches
Effective Team Management
Strategic Planning
Operation Excellence
Timeline
Regional Onboarding - Account Director
ArabyAds
10.2024 - Current
Client Growth Manager
ArabyAds
06.2023 - 10.2024
Delivery Team Lead
ArabyAds
01.2022 - 06.2023
Senior Account Manager
Eureka Digital
09.2020 - 01.2022
Account Manager
Intermark
01.2020 - 08.2020
Account Manager
Envision
01.2019 - 01.2020
Nano Degree - Sales And Marketing Diploma
AUC - School of Continuing Education
03.2013 - 02.2015
Bachelor of Science - Pharmacy
Faculty of Pharmacy, Ain-shams University
07.2011 - 07.2017
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