Islam Ahmed Zalat
DUBAI
Summary
Reliable and upbeat sales consultant successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Sales Consultant at Bloomingdale's
AL Tayer Insignia
Dubai, United Arab Emirates
02.2021 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Increased sales by fostering relationships with customers, implementing business strategies, and suggesting areas for improvement.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate at Banana Republic
AL Tayer Insignia
Dubai, United Arab Emirates
01.2016 - 01.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds per store policy.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
Bachelor of Arts -
The High Institute For Social Service
Cairo, Egypt06.2014
Skills
- Time Management
- Customer Relationship Management
- Product and service knowledge
- Customer Service
- Upselling and Cross-Selling
- Team Cooperation
- Meeting Sales Goals
- Relationship Building
Timeline
Sales Consultant at Bloomingdale's
AL Tayer Insignia
02.2021 - Current
Sales Associate at Banana Republic
AL Tayer Insignia
01.2016 - 01.2021
Bachelor of Arts -
The High Institute For Social Service