Islam Amin
Mohamed
6 Of October Town,Giza
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Team Leader
WE
Cairo
02.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Data & Business Solutions 2nd Line SR.Rep
Vodafone Egypt
Cairo, Maaid
04.2018 - 02.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Data and Business 1st Line Rep.
Vodafone Egypt
Cairo, Maadi
05.2017 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative
Orange
Cairo
06.2014 - 09.2016
Responded to customer inquires over the phone to resolve their problems and questions.
Education
Bachelor of Accountancy -
Cairo University
Giza 09.2010 - 05.2014
Skills
Coaching and mentoring
Operations management
Timeline
Technical Support Team Leader
WE
02.2021 - Current
Data & Business Solutions 2nd Line SR.Rep
Vodafone Egypt
04.2018 - 02.2021
Data and Business 1st Line Rep.
Vodafone Egypt
05.2017 - 04.2018
Customer Service Representative
Orange
06.2014 - 09.2016
Bachelor of Accountancy -
Cairo University
09.2010 - 05.2014