ISLAM BARHOUMA
System Quality
6th of October city
Summary
Ambitious and hard working multi tasker for Analyzing, sales, marketing and customer service for more than 8 years experience in different scopes and international companies with negotiation and communication skills will be useful for this job and in developing effective client relationships and sales planning to drive revenue for the company.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
System Quality Executive
OSN
06.2024 - Current
- A System Quality Admin is responsible for ensuring that systems operate efficiently, reliably, and in compliance with internal standards and external regulations. They monitor system performance, support testing and validation, document quality procedures, and collaborate with cross-functional teams to identify and resolve issues.
- Key Responsibilities:
- Define, analyze, and document clear business requirements aligned with project objectives.
- Act as a liaison between business stakeholders and technical teams to ensure mutual understanding.
- Ensure high system quality by supporting test design, defect tracking, and validation activities.
- Monitor project progress and ensure timely delivery of business analysis deliverables.
- Provide insights and recommendations for system improvements based on data and user feedback.
- Support change management efforts to ensure smooth adoption of new systems or processes.
Admin executive
OSN
11.2019 - 06.2024
- Serving all company departments as back line.
- Editing customers' product.
- Adding entitlement for packages and prices.
- Reporting and analyzing any misuse or suspicious cases.
- Revising financial transactions.
First Class Executive
OSN
02.2019 - 11.2019
- Solving all customers problems with advanced service care and hospitality.
- Dealing with complaints for all issues facing customers to reach the full level of satisfaction with the service and the product.
- Offering extra miles to be loyal to the company.
- Reporting general issues to the top management.
VIP and Retention Executive
OSN
01.2018 - 12.2018
- Dealing with cancelation requests and retaining the requestors.
- Providing suitable solutions to let the service be ongoing with customers.
- Suggest different plans and products to make customer satisfied.
- Supporting revenue churn to increase.
Customer care and technical support Executive
OSN
10.2016 - 01.2018
- First line receiving customers calls for all inquiries and trying to find solution for it.
- Dealing with financial transactions and deduction.
- Troubleshooting Technical issues and executing them.
- Upselling and marketing our new and existing products.
- Campaigns support for data analyzing and new plans outbound calls.
High valued customer care Executive
Vodafone
05.2016 - 10.2016
- First line inbound calls for specific segment of customer to provide them a prosper care.
- Receiving inquiries for high valued customers solving their issues about network coverage, bills and balances advisor.
Distribution supervisor
Nestle waters
01.2015 - 04.2016
- Supervising the distribution of the daily movements to cars and sellers in more than 18 zone in eastern Riyadh.
- Giving the sellers their daily routes and visits for our customers (Homes & Key Accounts).
- Reporting my group's revenues, targeted sells and work flow day by day.
- Distribute new data and customers to our usual routes and finding the best time and places to make the full benefit of the tour.
- Serving emergency cases by being in the exact location to find solutions.
Sales and Marketing Executive
Nestle waters
04.2014 - 01.2015
- Key accounts traditional marketer upselling and promote our targeted customers with products.
- Negotiating with factories and companies who uses our product in their production process about prices and quantities.
- Discussing the possible ways to provide the product in easiest and quickest way.
Education
Bachelor of commerce and business administration -
Banha university
Banha, Al Qalyuibia 09.2008 - 06.2012
Supply Chain Management & Logistics Advanced Diploma - Supply Chain Management, Marketing, Quality control, Procurement, Logistics, Customer Relations Management
Arab Academy for Science, Technology and Maritime Transport (AASTMT)
11.2022 - 01.2024
Skills
Proficiency in English language writing and speaking
Interests
Volley ball player
Boxing and swimming
Budgie breeder
Personal Details
- Date of Birth: 10-02-1990
- Gender: Male
- Nationality: Egyptian
- Driving License: Private
- Marital Status: Married
Software
Power BI
Microsoft Excel
Word
PowerPoint
Timeline
System Quality Executive
OSN
06.2024 - Current
Supply Chain Management & Logistics Advanced Diploma - Supply Chain Management, Marketing, Quality control, Procurement, Logistics, Customer Relations Management
Arab Academy for Science, Technology and Maritime Transport (AASTMT)
11.2022 - 01.2024
Admin executive
OSN
11.2019 - 06.2024
First Class Executive
OSN
02.2019 - 11.2019
VIP and Retention Executive
OSN
01.2018 - 12.2018
Customer care and technical support Executive
OSN
10.2016 - 01.2018
High valued customer care Executive
Vodafone
05.2016 - 10.2016
Distribution supervisor
Nestle waters
01.2015 - 04.2016
Sales and Marketing Executive
Nestle waters
04.2014 - 01.2015
Bachelor of commerce and business administration -
Banha university
09.2008 - 06.2012
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