Islam Mostafa Darwish
Foua
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Banque du Caire
01.2022 - Current
- Designing and implementing strategic sales plan that expands bank customer base and ensure it’s strong presence.
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
Customer Service Rep
Banque du Caire
03.2018 - 01.2022
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased sales by 100%
- Resolved associate, tool and service delivery issues revealed by statistical reports
Compliance officer
Banque du Caire
04.2017 - 03.2018
- Reviewing existing policies, making sure are up-to-date and compliant with all relevant laws, and recommending new policies where necessary.
- Identified, investigated and documented compliance violations and recommended corrective measures
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Developed and maintained compliance database, tracking all compliance activities and documents
Credit Officer
Banque du Caire
11.2015 - 04.2017
- Calculate financial ratios (e.g. credit scores and interest rates)
- Optimized credit approval and collection processes, improving operational efficiencies by over95%
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Obtained and interpreted financial statements to assist in credit limit reviews.
Teller
Banque du Caire
10.2013 - 11.2015
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier's checks, traveler's checks, and series e bonds.
- Established rapport with new clients to increase satisfaction and loyalty
- Maintained friendly and professional customer interactions.
Education
Study Program - Accounting
Faculty of Commerce(Enlish Section)
Egypt06.2013
Skills
- Ability to work under pressure
- Financial planning
- Negotiation
- Problem solving
- Customer service
- Risk assessment
- Persuasive Negotiations
- Product and Service Management
- Empowers high-performing sales teams
- Relationship building
- Time management
- Verbal and written communication
Certification
- Digital Marketing essentials from GOOGLE, 06/2022, 06/2022, Online (GOOGLE)
- Microsoft office, Online(Youtube)
- Introduction to Project Management, 10/2021, 11/2021, ONLINE(The University Of ADELAIDE)
- Marketing &SPIN selling skills, 09/2018, 09/2018, LOGIC Training &HR Development
- Experience &Time management, 09/2018, 09/2018, LOGIC Training &HR Development
- Anti money laundering Program, 01/2020, 01/2020, Online(CENTRAL BANK OF EGYPT)
- FATCA Program, 01/2020, 01/2020, Online(CENTRAL BANK OF EGYPT)
- Information Security Awareness" Security Essentials, 08/2020, 08/2020, Online(SANS Technology Institute)
- Detecting document fraud Program, 11/2020, 11/2020, Online(CENTRAL BANK OF EGYPT)
- Digital transformation Program, 04/2021, 04/2021, Online(CENTRAL BANK OF EGYPT)
- The role of financial inclusion in economic development, 08/2021, 08/2021, Online(CENTRAL BANK OF EGYPT)
- Core Banking T24_Customer Service, 11/2021, 11/2021, Online(CENTRAL BANK OF EGYPT)
Languages
English
Arabic
Organizations
Baque du caire, 11/2015, Present
Personal Information
Date of Birth: 12/13/90
Timeline
Sales Manager
Banque du Caire
01.2022 - Current
Customer Service Rep
Banque du Caire
03.2018 - 01.2022
Compliance officer
Banque du Caire
04.2017 - 03.2018
Credit Officer
Banque du Caire
11.2015 - 04.2017
Teller
Banque du Caire
10.2013 - 11.2015
Study Program - Accounting
Faculty of Commerce(Enlish Section)
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