Islam Elsharkawi
Operations Manager at Midgulf International LTD
Giza,Egypt
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing a solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Operations Manager
Midgulf International LTD
01.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Manage the complete execution of physical trades from the point the contract is issued until the transaction is closed.
- • Handle financial operations related to transactions, including opening and cashing letters of credit, negotiating and issuing shipping documents, and overseeing credit limits.
- Coordinate effectively with the various stakeholders involved in the transaction (internal departments, shipping brokers, insurance, inspection companies, and commercial counterparts), ensuring seamless execution and timely communication.
- Abide by the internal operational, risk, compliance, and sanctions policies.
- Deliver timely and accurate operational reports.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Export Sales Supervisor
Evergrow Company For Specialized Fertilizers
1 2021 - 12.2023
- I oversaw the daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Follow up the price offers until confirmation, then take every step in our process
- Organize the order structure between departments
- Create the daily work templates and support the team
- Make the monthly reports requested from the manager
- Check the regular surveys after shipments and customers services duties
- Follow up the new inquiries as per the forecast of the customers
- Handle sample requests as per customer needs
- Follow up all the customer documentations with the logistics team
- Finalize the payment term of our customers.
Senior Sales Export
Evergrow Company For Specialized Fertilizers
01.2018 - 01.2021
- Maintained thorough documentation of all export transactions,
- Adhering strictly to relevant legal regulations and compliance requirements.
- Optimized inventory levels by working closely with supply chain teams to ensure timely delivery of products.
- Follow up the price offers until confirmation, then take every step in our process
- Organize the order structure between departments
- Create the daily work templates and support the team
- Make the monthly reports requested from the manager
- Check the regular surveys after shipments and customers services duties
- Follow up the new inquiries as per the forecast of the customers
- Handle sample requests as per customer needs
- Follow up all the customer documentations with the logistics team
- Finalize the payment term of our customers.
Export Specialist
Evergrow Company For Specialized Fertilizers
08.2016 - 01.2018
- Handle the price offers and follow up any comments
- Issue proforma invoices and contracts as per instructions we agreed on
- Check shipping line schedule and arrange the booking on a suitable vessel as per CST requirements and as per our production plan
- Prepare and manage all necessary documents required from customs and clients with the third party
- (Insurance company & inspection company services)
- Arrange containers with our customs delegate until finishing loading
- Collect the payments as per its term and follow with finance to make sure that we receive them.
- Send all original documents to CST after drafts confirmation by email
- Follow with CST that he receives the goods and everything is fine.
- Optimized inventory levels by forecasting demand accurately based on historical data analysis.
- Managed all aspects of export operations, ensuring timely delivery and customer satisfaction.
Customer Service Representative
AM Group
8 2015 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
Faculty of Languages (AL-ALSUN)
Cairo, Egypt 09.2012 - 04.2015
Skills
Excellent with Microsoft Office 2007/ 2010
SAP
Staff Management
Operations Management
Process Improvement
Strategic Planning
Very good interpersonal Communication Skills
Ability to learn quickly & self-motivated
Complex Problem-Solving
Priority management
Previous Experience
Export Specialist, Evergrow Company, 08/2016, 2018, Handle the price offers and follow up any comments., Issue proforma invoices and contracts as per instructions we agreed on., Check shipping line schedule and arrange the booking on a suitable vessel as per CST requirements and as per our production plan., Prepare and manage all necessary documents required from customs and clients with the third party. (Insurance company & inspection company services)., Arrange containers with our customs delegate until finishing loading., Collect the payments as per its term and follow with the finance to make sure that we receive it., Send all original documents to CST after drafts confirmation by email., Follow with CST that he receives the goods and everything is fine.
Militarystatus
Exempted
Personal Information
- Date of Birth: 06/24/1993
- Nationality: Egyptian
- Marital Status: Married
Timeline
Operations Manager
Midgulf International LTD
01.2024 - Current
Senior Sales Export
Evergrow Company For Specialized Fertilizers
01.2018 - 01.2021
Export Specialist
Evergrow Company For Specialized Fertilizers
08.2016 - 01.2018
GED -
Faculty of Languages (AL-ALSUN)
09.2012 - 04.2015
Export Sales Supervisor
Evergrow Company For Specialized Fertilizers
1 2021 - 12.2023
Customer Service Representative
AM Group
8 2015 - 05.2016
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