Islam Hassan
CO-Founder/COO
Heliopolis,Cairo
Summary
As a high-level executive at Elevate Holding, I successfully managed daily operations, streamlined processes, and closely monitored performance. managed budgets, collaborated on growth strategies, and provided effective improvement solutions.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Chief Operating Officer
Elevate Holding
8 2018 - Current
- Managed operations at Elevate Holding, overseeing the day-to-day operations of the organization and ensuring the successful delivery of services and products
- Developed and implemented operational processes, systems and procedures to ensure efficiency and cost effectiveness
- Monitored operational performance to ensure targets and KPIs were being met, while identifying areas for improvement and providing effective solutions
- Developed and managed operational budgets, ensuring compliance with organizational and financial objectives
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
Shift Manager
iCall Outsourcing
01.2018 - 01.2019
- Responsible for overseeing business operations, delegating tasks to team members, and resolving problems that occur on shift
- Coordinated employee responsibilities to improve efficiency or customer service
- Tracked and oversaw all departments' process execution and ensured successful collaboration
- Helped staff resolve on-the-job challenges
- Tracked daily costs and revenues
- Ensured client satisfaction and gracefully handled any complaints
- Ensured successful running operation during shift
- Delivered detailed and helpful reports to executives and next shift managers
- Planned and executed action plans to enhance all operations.
Floor Manager
Venture Capital LLC
01.2018 - 01.2018
- Supervised daily operations and personnel aiming for maximum efficiency and cost-effectiveness
- Ensured that technology is utilized to a maximum and that staff are well-organized and productive
- Developed objectives for the call center's day-to-day activities
- Conducted effective resource planning to maximize the productivity of resources (people, technology, etc.)
- Collected and analyzed call-center statistics (sales rates, costs, customer service metrics, etc.)
- Assumed responsibility of budgeting and tracking expenses
- Monitored and improved ordering, telephone handling, and other procedures
- Evaluated performance with key metrics (accuracy, call-waiting time, etc.)
- Prepared reports for different departments or upper management.
Quality Control Manager
iCall Outsourcing
01.2017 - 01.2018
- Supervised staff and oversaw process development procedures to ensure that services provided meet quality and efficiency standards
- Worked with clients to ensure the final service provided meets their needs and requirements
- Implemented quality control tests to ensure the company's result is what it should be
- Understood customer, client, and regulatory needs and requirements to develop effective quality control processes
- Devised and reviewed specifications for transactions or processes
- Kept accurate documentation and performed statistical analysis
- Submitted detailed reports to appropriate executives
- Looked out for opportunities for improvement and developed new efficient procedures.
Senior Telesales Specialist
BRAIN PRO ADVERTISING, LLC
01.2017 - 01.2017
- Contributed to generating sales for the company
- Responsible for closing sales deals over the phone and maintaining good customer relationships
- Contacted potential or existing customers to inform them about a product or service using scripts
- Answered questions about products or the company
- Asked questions to understand customer requirements and close sales
- Handled grievances to preserve the company's reputation
- Went the extra mile to meet sales quota and facilitate future sales
- Kept records of calls and sales and noted useful information.
Customer Support Specialist
Travel era
01.2016 - 01.2016
- Contributed to generating sales for the company
- Responsible for closing sales deals over the phone and maintaining good customer relationships
- Contacted potential or existing customers to inform them about a product or service using scripts
- Answered questions about products or the company
- Asked questions to understand customer requirements and close sales
- Handled grievances to preserve the company's reputation
- Went the extra mile to meet sales quota and facilitate future sales
- Kept records of calls and sales and noted useful information.
Education
Bachelor in Business Administration / Management -
Helwan University
01.2016 - 04.2021
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Skills
Negotiation
Client Relationship Building
Business Acumen
Strategic business planning
Change and Growth Management
Succession Planning
Consulting
Planning and coordination
Board Reporting
Timeline
Shift Manager
iCall Outsourcing
01.2018 - 01.2019
Floor Manager
Venture Capital LLC
01.2018 - 01.2018
Quality Control Manager
iCall Outsourcing
01.2017 - 01.2018
Senior Telesales Specialist
BRAIN PRO ADVERTISING, LLC
01.2017 - 01.2017
Customer Support Specialist
Travel era
01.2016 - 01.2016
Bachelor in Business Administration / Management -
Helwan University
01.2016 - 04.2021
Chief Operating Officer
Elevate Holding
8 2018 - Current
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