Islam Hassan
Administration And Facilities Management Section Head
Giza
Summary
Adept at innovation management and team leadership, I significantly enhanced operational efficiency at Concrete Plus for Construction and Industries. My expertise in problem-solving and analytical thinking led to a 70% improvement in facility management processes, showcasing my ability to drive achievements and foster staff development while ensuring compliance and high customer satisfaction.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Administration Facilities Management Section Head
Concrete Plus for Construction and Industries
Cairo
12.2021 - Current
- Overseeing daily operations of administrative services and facility management, ensuring smooth functioning of all support functions.
- Managing building maintenance, office safety, and space allocation, including vendor and contractor management.
- Developing and implementing policies for operational efficiency, cost control, and staff welfare.
- Leading a teams to handle logistics, facilities planning, and supply management.
- Coordinating emergency preparedness and crisis management procedures.
- Improved employee engagement rates through open lines communication forums where concerns could be addressed promptly and effectively.
- Optimized workflow processes for increased efficiency, resulting in reduced turnaround times for deliverables.
- Established effective communication channels between departments, promoting collaboration and information sharing.
Sr. Specialist Enterprise Complaints Handling
Orange Egypt for Telecommunications
10.2013 - 11.2021
- Managing and resolving enterprise-wide customer complaints, ensuring compliance with internal policies and legal standards.
- Investigating and analyzing complaint trends to identify root causes and areas for improvement.
- Collaborating with cross-functional teams to develop corrective actions and preventive measures.
- Reporting on complaint metrics and handling escalated cases to ensure timely and satisfactory resolutions.
- Providing training and guidance to staff on complaint handling procedures.
Health and Safety Supervisor
Al-Ghunaiman General Trad.& Cont Kuwait
Cairo, Cairo Governorate
02.2012 - 09.2013
- Monitoring and enforcing workplace health and safety regulations to ensure compliance with local laws.
- Conducting safety audits, risk assessments, and inspections to identify hazards and recommend corrective actions.
- Leading safety training programs for employees and maintaining safety documentation.
- Investigating workplace accidents and near-misses, ensuring thorough reports and corrective actions are taken.
- Coordinating emergency response procedures and ensuring proper safety equipment is available.
- Delivered and coordinated health and safety training for 30 employees, educating on workplace regulations, policies and procedures.
- Developed and implemented safety awareness communications between workers and management to increase hazard awareness 20%.
Retail Outdoor Sales Advisor
Vodafone Egypt for Telecommunications
08.2011 - 12.2012
- Romoting and selling products in outdoor retail settings, providing excellent customer service and product knowledge.
- Engaging with customers to understand their needs, recommending suitable products, and offering demonstrations.
- Managing stock levels, ensuring products are well-displayed and available for customers.
- Handling transactions, processing sales, and meeting sales targets.
- Gathering customer feedback and reporting on market trends and competitor activity.
Technical Support Specialist
Vodafone Egypt for Telecommunications
03.2010 - 07.2011
- Handling customer inquiries, resolving issues, and providing product or service information via phone, email, or chat.
- Managing customer complaints and ensuring timely resolutions while maintaining a positive experience.
- Processing orders, returns, and exchanges, and updating customer records in the system.
- Collaborating with other departments to resolve complex issues and ensure customer satisfaction.
- Maintaining knowledge of product updates, company policies, and promotions.
Lawyer
ZamZam LEGAL ADVICE Office
10.2008 - 03.2010
- Advising clients on legal matters, interpreting laws, and drafting legal documents such as contracts, wills, and agreements.
- Representing clients in court, mediations, or negotiations, advocating on their behalf.
- Conducting legal research to stay updated on laws and regulations relevant to cases.
- Managing case files, preparing legal strategies, and ensuring compliance with legal procedures.
- Collaborating with other legal professionals to prepare and present cases effectively.
Education
Bachelor of Arts - General Law Division
Faculty of Law
Cairo, Egypt 10.2004 - 05.2008
Skills
Meeting facilitation
Team management
Innovation management
Staff development
Problem-solving
Analytical thinking
Accomplishments
- Maintenance Management: Reduced overall maintenance costs by implementing a preventive maintenance program, minimizing emergency repairs, and extending the lifespan of equipment. Minimized facility downtime and disruptions through proactive maintenance scheduling and quick response times. Developing Maintenance ticketing system by QR code to minimize paper work and missing complaints Successfully managed and reduced maintenance budgets while maintaining or Improving service quality by evaluating different suppliers for spare parts Reduction in contract costs without compromising service quality.
- Improve Sustainability Practices: Implement sustainability initiatives to reduce the facility’s environmental footprint while optimizing operational performance.
- Lead Facility Expansion: Managed a successful office relocation that was completed under budget and long time ahead of schedule, while ensuring minimal disruption to business operations.
- Vendor and Contract Management: Improve vendor relationships and optimize contract management to achieve better service delivery and cost-effectiveness. by negotiated new service contracts that resulted in a reduction in vendor costs while maintaining service quality and ensuring compliance with all contract terms.
- Technology Integration : Creating and following up on all purchasing orders related to administration department on Odoo system which increase fast delivery for all needed items
- Telecom Management: crediting and negotiate with operators for contracts renewal by getting more benefits for employees, Reducing telecom expenses while maintaining a data base for it to avoid any extra costs in mobile lines expenses including grades, locations and employees codes. Service improvements by improved uptime, reduced downtime, and faster response times
- Financials : Handling petty cash with finance department to make sure smooth and effective work flow by reducing service interruptions and suppliers penalties
Certification
Communication skills & Emotional Control
Timeline
Administration Facilities Management Section Head
Concrete Plus for Construction and Industries
12.2021 - Current
Sr. Specialist Enterprise Complaints Handling
Orange Egypt for Telecommunications
10.2013 - 11.2021
Health and Safety Supervisor
Al-Ghunaiman General Trad.& Cont Kuwait
02.2012 - 09.2013
Retail Outdoor Sales Advisor
Vodafone Egypt for Telecommunications
08.2011 - 12.2012
Technical Support Specialist
Vodafone Egypt for Telecommunications
03.2010 - 07.2011
Lawyer
ZamZam LEGAL ADVICE Office
10.2008 - 03.2010
Bachelor of Arts - General Law Division
Faculty of Law
10.2004 - 05.2008
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