Islam Hassan Abd-Elaziz El Wakeel
El-Obour
Summary
Results-oriented real estate sales professional with a proven track record of success in the industry. Skilled at identifying market trends, building strong client relationships, and closing deals that consistently exceed expectations. Seeking to leverage comprehensive knowledge, sales expertise, and strong negotiation skills to contribute to the growth and success of a reputable real estate agency. Committed to delivering exceptional service and driving revenue growth while continuously expanding expertise in the ever-evolving real estate market.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Sales Manager
The Real Deal
06.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
Senior Property Consultant
CRED Developments
09.2023 - 05.2024
- Conducted thorough market research and analysis to identify emerging trends, guiding clients towards profitable investments.
- Increased client satisfaction by providing comprehensive property consultations and tailored real estate solutions.
- Mentored junior consultants by sharing expertise on market trends, negotiation tactics, and client management techniques to improve overall team performance.
- Organized open house events that showcased prime properties while maintaining a welcoming atmosphere for prospective buyers.
Senior Property Consultant
City Edge Development
06.2023 - 09.2023
- Conducted thorough market research and analysis to identify emerging trends, guiding clients towards profitable investments.
- Increased client satisfaction by providing comprehensive property consultations and tailored real estate solutions.
- Organized open house events that showcased prime properties while maintaining a welcoming atmosphere for prospective buyers.
- Assisted clients in navigating complex zoning regulations and obtaining necessary permits for property development or renovation projects.
- Streamlined property acquisition processes for faster transactions and improved customer experiences.
- Regularly updated clients on market conditions, empowering them with valuable information needed to make informed investment decisions.
- Worked closely with financial institutions to secure favorable financing options for clients purchasing or investing in real estate assets.
Senior property consultant
The MarQ communities
01.2023 - 06.2023
- Collaborating with the real estate development team to understand project specifications, features, and timelines
- Showcasing properties to potential buyers, highlighting unique selling points and benefits
- Providing detailed information about properties, including floor plans, amenities, and pricing structures
- Guiding clients through the sales or leasing process, addressing any inquiries or concerns promptly and professionally
- Liaising with other departments within the company, such as marketing and legal, to ensure seamless coordination and execution of property transactions
- Maintaining accurate records of client interactions, property viewings, and transaction details
- Staying informed about industry developments, competitor activities, and market dynamics to provide strategic insights and recommendations
property consultant
Lavista development
12.2021 - 12.2022
- Property Promotion: Drive the promotion and sales of properties developed by the company, including residential, commercial, and mixed-use projects, through various marketing channels and sales techniques
- Client Engagement: Engage with potential buyers, investors, and real estate agents to understand their needs, provide information about available properties, and guide them through the sales process
- Sales Negotiation: Negotiate sales agreements and contracts with prospective buyers, ensuring terms are favorable for both parties while maximizing profitability for the company
- Sales Target Achievement: Meet or exceed sales targets and revenue goals set by the company, leveraging market knowledge, negotiation skills, and customer relationship management to close deals efficiently and effectively
team leader
The address investment
09.2021 - 11.2021
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
senior property consultant
The address investment
03.2021 - 09.2021
- Leadership and Team Management: Provide effective leadership to a team of property consultants, including training, mentoring, and motivating team members to achieve individual and collective goals
- Performance Management: Set performance targets and KPIs for the team, monitoring progress and providing regular feedback and coaching to ensure high levels of productivity, quality of service, and client satisfaction
- Client Relationship Management: Oversee client interactions and transactions, ensuring exceptional service delivery and fostering long-term relationships with clients
- Act as a point of escalation for complex issues, resolving conflicts, and addressing client concerns promptly and effectively
property consultant
The address investment
11.2020 - 03.2021
- Client Consultation: Conduct thorough consultations with clients to understand their real estate needs, preferences, and financial constraints
- Property Search and Evaluation: Utilize market expertise to identify and evaluate properties that align with clients' criteria, considering factors such as location, price, amenities, and investment potential
- Client Representation: Act as a liaison between clients and property owners or developers, negotiating terms and conditions of sale or lease agreements to achieve favorable outcomes for all parties
- Market Analysis: Stay informed about market trends, property values, and regulatory changes, providing clients with valuable insights and strategic advice to guide their decision-making process
- Transaction Management: Oversee the entire property transaction process, from initial consultation to closing, ensuring smooth and efficient dealings while prioritizing client satisfaction and confidentiality
Primary English teacher
Angel Wings Kindergarten (Beijing-China)
11.2018 - 03.2020
- Strategizing, preparing, and delivering instructional lessons
- Developing teaching materials tailored to curriculum objectives
- Facilitating improvement in students' listening, speaking, reading, and writing skills through both individual and group sessions
- Assessing and evaluating students' homework assignments to gauge comprehension and progress
Process management specialist
Telecom Egypt
03.2018 - 07.2018
- Developed and documented comprehensive processes for each new project, encompassing design and mapping stages
- Ensured the maintenance and refinement of existing processes while tailoring them to suit the unique requirements of each project
- Managed stakeholder relations by coordinating meetings and overseeing the finalization of processes
- Maintained meticulous documentation of process details for both new initiatives and ongoing projects
Quality analyst executive
Telecom Egypt
08.2017 - 03.2018
- Responsible for reviewing and auditing incidents, email and telephone interactions along with reviewing and investigating customer survey responses for the Call Center
- Facilitated calibration/group sessions pertaining to our quality program
- Identified areas for service enhancement and devised programs aimed at elevating the overall quality of customer interactions within the Call Center
- Assumed responsibility for the quality of customer interactions, providing improvement suggestions to the Quality Assurance Manager and monitoring the outcomes of these recommendations
- Utilized Call Center tools for data collection and analysis, identifying trends or patterns impacting quality
- Collaborated with members of the call quality team to pinpoint and refine processes, implementing standards that optimize service delivery and enhance the customer experience
Premium senior Representative
Vodafone Egypt
01.2015 - 08.2017
- Providing Premium/ Platinum customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact
- To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn
- Offer superior quality of service to Vodafone Egypt Premium/ Platinum Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction
- Provide Vodafone Egypt Premium/ Platinum customers with all required information related to the company products and services with delighting them with a superior customer service
- Applying FCR -first call resolution- concept for all customers inquires
- Follow up all customers related issues and provide timely feedback to Vodafone Egypt Premium/ Platinum Customers
- Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed
- Coordinating with and across teams and communicating performance standards
Sales outbound call center
TE-Data
01.2013 - 01.2015
- Responsible for dealing with new customers
- Answering queries and handling customers' wants and needs
Mystery shopper "part time"
Vodafone Egypt
05.2013 - 05.2014
- Measure the quality of services retailers offer
Account manager “my own business”
Vertex for engineering consulting and solutions
07.2012 - 11.2012
- Managing a portfolio of accounts, dealing with all aspects of a campaign, using an existing network of industry contacts to generate new business
Call center representative for high customer's value
Vodafone Egypt
01.2011 - 07.2012
- Support smart-phones internet configurations
- Handle USB modem software, technical and configurations complaints
- Review Business scenarios for UAT -User Acceptance Testing-
- Execute UAT scenarios on staging environment before production launch
- Working as a trainer for call center new comers and managing their progress and scores
- Solving various problems and issues facing Vodafone premium customers
- Handle "high-premium" customer inquiries accurately
Accountant
El Safwa for Real Estate investment and constructions
06.2008 - 06.2009
- Training
Education
Real Estate Cmmercial Director Suit Diploma - Real Estate
RECAP Traing Institution
04.2001 -
Bachelor - Faculty of Commerce
Ain Shams University
Egypt 04.2001 -
Skills
Microsoft Office
Personal Information
- Place of Birth: KSA
- Date of Birth: 02/26/89
- Nationality: Egyptian
- Marital Status: Single
Countryofresidence
Egypt
Militarystatus
Exempted
Timeline
Sales Manager
The Real Deal
06.2024 - Current
Senior Property Consultant
CRED Developments
09.2023 - 05.2024
Senior Property Consultant
City Edge Development
06.2023 - 09.2023
Senior property consultant
The MarQ communities
01.2023 - 06.2023
property consultant
Lavista development
12.2021 - 12.2022
team leader
The address investment
09.2021 - 11.2021
senior property consultant
The address investment
03.2021 - 09.2021
property consultant
The address investment
11.2020 - 03.2021
Primary English teacher
Angel Wings Kindergarten (Beijing-China)
11.2018 - 03.2020
Process management specialist
Telecom Egypt
03.2018 - 07.2018
Quality analyst executive
Telecom Egypt
08.2017 - 03.2018
Premium senior Representative
Vodafone Egypt
01.2015 - 08.2017
Mystery shopper "part time"
Vodafone Egypt
05.2013 - 05.2014
Sales outbound call center
TE-Data
01.2013 - 01.2015
Account manager “my own business”
Vertex for engineering consulting and solutions
07.2012 - 11.2012
Call center representative for high customer's value
Vodafone Egypt
01.2011 - 07.2012
Accountant
El Safwa for Real Estate investment and constructions
06.2008 - 06.2009
Real Estate Cmmercial Director Suit Diploma - Real Estate
RECAP Traing Institution
04.2001 -
Bachelor - Faculty of Commerce
Ain Shams University
04.2001 -
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