Microsoft Office, SMSA Express Apps
Islam Hemida
Account Manager ( Sales )
Riyadh
Summary
Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in service and current market trends. Over 10 years of sales and business development success.
Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 10 years of experience in sales.
Overview
10
10
years of professional experience
Work History
Acting Sales Territory Manager
SMSA Express Transportation Company
12.2023 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
Sales Account Manager
SMSA Express Transportation Company
12.2017 - 12.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed and implemented strategies to increase client retention.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
Sales Account Executive
SMSA Express Transportation Company
12.2016 - 12.2017
- Established close relationships with new small business prospects.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
Customer Service Agent
SMSA Express Transportation Company
12.2014 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
Bachelor of Science - Geology
Cairo University
Cairo 04.2001 -
Skills
Customer Relationship Management
Software
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Acting Sales Territory Manager
SMSA Express Transportation Company
12.2023 - Current
Sales Account Manager
SMSA Express Transportation Company
12.2017 - 12.2023
Sales Account Executive
SMSA Express Transportation Company
12.2016 - 12.2017
Customer Service Agent
SMSA Express Transportation Company
12.2014 - 12.2016
Bachelor of Science - Geology
Cairo University
04.2001 -
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