Islam Ismail
6th of October ,Giza
Summary
Accomplished professional with extensive expertise in active selling, business pipeline development, and portfolio management. Proven track record in team management and customer service, leveraging sales strategies and product presentations to drive revenue growth. Proficient in Pipedrive and payment processing, with deep product knowledge and expertise. Committed to utilizing skills to achieve organizational goals and enhance business performance.
Offering strong communication and problem-solving skills. Knowledgeable about customer service and teamwork from diverse roles. Ready to use and develop creativity, sales techniques, and client relationship management in Senior sales designer role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Sales Designer
Alkhaleejion Company
Riyadh, Riyadh Region
04.2023 - Current
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Demonstrated product usage and features to customers.
- Negotiated and closed sales to secure profitable deals and contracts.
- Delivered high sales performance within budget to strict deadlines and targets.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Provided customers with price information and handled financial transactions.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Negotiated best-possible prices for maximised profit levels.
- Placed customer orders, providing guidance on product delivery timeframes.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Coordinated with suppliers for timely delivery of materials ensuring project timelines were met.
- Collaborated closely with production team to ensure seamless design execution.
Showroom manager
Designo Kitchens
Khamis Mushait, 'Asir Region
06.2022 - 03.2023
- Educated customers about quality and value of company products.
- Communicated with staff at meetings regarding store results to help achieve team goals.
- Line managed employees by supervising training, monitoring performance and planning staff rotas.
- Coordinated with sales team to quickly and efficiently fulfill orders.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Reported to branch manager on progress made in all key areas.
- Oversaw showroom checklists to guarantee sales floor standards consistently met company criteria.
- Handled aspects of customer complaints with exchanges, customer compensation and overall customer satisfaction.
- Used strong product knowledge and familiarity with store's promotion policies to negotiate deals with clients.
- Directed shop floor replenishment processes to maximise accuracy and availability of inventory.
- Evaluated products to select mix meeting current customer demand.
- Followed industry trends and set pricing strategies to maximise business returns.
- Oversaw smooth and efficient running of showroom operations for optimal results.
Senior Sales Designer
ALshaya Enterprises ( Kitchenhaus )
Khamis Mushait, 'Asir Region
03.2016 - 05.2022
- Smashed targets by negotiating 4M SAR contracts.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Delivered high sales performance within budget to strict deadlines and targets.
- Provided customers with price information and handled financial transactions.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Placed customer orders, providing guidance on product delivery timeframes.
- Built rapport with new and existing customers to boost client retention.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Increased current product and service sales through knowledgeable customer advice.
- Maintained quality assurance standards for all products and services.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Negotiated best-possible prices for maximised profit levels.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Demonstrated product features and functions to engage potential customers.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Handled high-volume telesales enquiries within call-time targets.
- Processed customer payments and set up direct debits for long-term service contracts.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
- Enhanced new business acquisition through strategic networking and lead generation.
- Improved new business using targeted door-to-door selling.
- Used management software and data analysis to forecast product demand.
Kitchens Sales Designer
Ahmed Abdullah Hamad Alessa ( IXINA German Ketches)
Jeddah , Saudia Arabia
01.2012 - 03.2016
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Delivered high sales performance within budget to strict deadlines and targets.
- Provided customers with price information and handled financial transactions.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Placed customer orders, providing guidance on product delivery timeframes.
- Built rapport with new and existing customers to boost client retention.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Increased current product and service sales through knowledgeable customer advice.
- Maintained quality assurance standards for all products and services.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Negotiated best-possible prices for maximised profit levels.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Demonstrated product features and functions to engage potential customers.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
- Enhanced new business acquisition through strategic networking and lead generation.
Medical Sales Person
Ahmed Abdullah Hamad Alessa (MEDAVITA hair care)
Riyadh , Saudia Arabia
06.2011 - 01.2012
- Proactively cold-called, cold emailed and visited customers to cultivate new relationships and obtain new clients.
- Delivered product presentations and live tests to demonstrate product usability, highlights and successes.
- Used excellent sales techniques to increase customer interest in medical products.
- Scheduled appointments with pharmacists, doctors and other medical professionals to promote new products and deliver presentations.
Education
Certificate of Higher Education - Mathematics
Mansoura University
MansouraSkills
- Active selling expertise
- Business pipeline development
- Portfolio management
- Team Management
- Customer Service
- Sales strategies
- Product presentations
- Pipedrive
- Payment Processing
- Product knowledge
- Product expertise
Languages
Arabic, English
Native language
Arabic
Native
English
Upper intermediate
Accomplishments
Best Sales Achiever Years 2017-2018, 2019 Alshaya Enterprises Showroom, Khamis Mushait
Certification
Nobilia Training Certification for new products 2018, 2019.
Gessege Ware drop Training Certification design Application. 2020, 2021
Timeline
Senior Sales Designer
Alkhaleejion Company
04.2023 - Current
Showroom manager
Designo Kitchens
06.2022 - 03.2023
Senior Sales Designer
ALshaya Enterprises ( Kitchenhaus )
03.2016 - 05.2022
Kitchens Sales Designer
Ahmed Abdullah Hamad Alessa ( IXINA German Ketches)
01.2012 - 03.2016
Medical Sales Person
Ahmed Abdullah Hamad Alessa (MEDAVITA hair care)
06.2011 - 01.2012
Certificate of Higher Education - Mathematics
Mansoura University
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