Islam Mohsen

• Managed and inspired team members to perform to full potential, driving branch profitability - 20 team members
• Managing Branch Portfolio with 3 bn
• Work with the branch manager to increase the branch portfolio by 350
• Increase the Branch revenue with 21 %
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Grew business banking relationships through proactive outreach.
• Designed sales and service strategies to improve revenue and retention.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

• Managed and inspired team members to perform to full potential, driving branch profitability - 12 team members
• Increase the total portfolio by 300 M and the Branch profitability by 8.5 M in one year
• Encourage and Engaged all Branch staff to develop the Branch plan alignment with overall consumer banking strategy , Branch upgraded to B Class
• Monitor the Daily performance of the Branch through identify and rectify promptly along with develop the potential opportunities to achieve the branch target budget and revenue growth
• Drive customers to reduce cost and maximize efficiency
• Ensure customer complains handled on first point of contact with full ownership
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

• Managed and inspired 9 team members.
• Upgraded from Unit to Branch
• Efficient implementation of staff onboarding process with the requested training and coaching and logistics
• Developed annual branch business plans for maximum profitability and effectiveness.
• Ensure the branch budget target achievement with all Bank laws, compliance and CBE regulation & AML rules
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Conducted reviews and evaluations for cost-reduction opportunities.

• Leading the branch for achieving total portfolio 150 M from scratch
• Responsible for the review of daily, monthly transaction monitoring reports (AML & Management reports)
• Manage Health and safety, security and emergency systems, capabilities and staff awareness, according to bank policies and relevant law, Branch premises & ensuring that all controls are in place Assess risks and benefits in order to ensure making the right decisions Issue instructions to rectify any exceptions, after reviewing the audit reports
• Review the annual budget for the branch, covering the needed additional staff, fixed assets
• Study and propose to relevant authorities inside the bank, amendments to SOP's, or manuals that aim at increasing the bank's profitability and improving customer satisfaction
• Proper distribution of experienced staff among available staff force to realize smooth workflow and control measurements within the branch
• Control and review costs and overheads and all factors affecting the profitable performance of the branch & Plan, forecast and report on revenues, costs and/ or other business performance measurements according to bank's requirements
• Manage and motivate, recruit, train and develop staff according to bank policies and employment laws and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc.)

• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Recommended, selected, located and obtained products to meet customer needs.
• Improve relation on line with branch plan for all products by ensuring that all customer needs are identified and proper solutions offers provided in a timely manner
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
• Built loyal clientele through friendly interactions and consistent appreciation.

• Internal & external fund Transfers (outgoing & incoming) - operation
• Outgoing & Incoming collection checks - operation
• Managed smooth operations and communicated timely updates to coordinate administrative activities.
• Provided team members with resources needed to complete project work to maximise efficiency.
• Recommended and implemented operational procedures to comply with all policies, regulations and laws.
• Letters of Guarantee & letters of Credit execution (Contingent & trade business)
• Free Market Desk to maintain & review the consolidated branch's position in FCY & maintain-up to date information on the bank purchase and sale of FCY against LCY

• Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
• Work with UCP 700
• Assessed import export readiness value of sales for businesses with no exporting history, suggesting ways to overcome weaknesses when necessary.
• Coordinated with other departments within company to verify proper completion of import and export documentation.
• Resolved issues with orders, notifying customers of updates as needed.
• Customer service representative
• Auto - teller machines
• Cash acceptance machines
• Supervise Operations of all electronic branches in North of Alexandria
• Carried out market research to determine target areas for growth.

• Maintained robust financial records for business for regulatory reporting and taxation.
• Accurately performed daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, expense management and various reconciliations.
• Posted accounts receivable payments made by cash, cheque or credit card payments.
• Led month-end and quarter-end posting and reconciliation processes with ICOFR.
• Identified and implemented process changes to improve reporting time and quality.
• Drafted periodic profit and loss reports to analyse trends and project future changes.

Enterprise Risk Management.

Reputation Risk & organizational conduct risk.

Sales through service

Hunter and selling steps

Economy in Box